Manager, Facility Services

Vaga não está no LinkedIn

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 19 dias.
• As vagas desta empresa costumam ser preenchidas em 42 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

Fortive

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏥 Saúde

🏭 Manufatura

📦 Logística

💰 Post-IPO Equity em 2020-03

Healthcare • Manufacturing • Logistics

A Fortive é uma empresa global de tecnologia industrial que se especializa em oferecer soluções avançadas para a área da saúde, soluções operacionais inteligentes e tecnologias de precisão. Com uma equipe de 18. 000 colaboradores, a Fortive trabalha para resolver desafios técnicos complexos, promovendo operações industriais mais seguras, inteligentes e eficientes. A empresa enfatiza sustentabilidade, integridade e melhoria contínua, buscando um futuro mais forte, mais seguro e mais inteligente. A Fortive foi reconhecida como uma das empresas mais responsáveis dos Estados Unidos, demonstrando seu compromisso com impacto social e ambiental positivo.

Descrição

• Lead the day-to-day operations of the Facility Services team, ensuring KPIs, goals, and service levels are achieved • Implement daily management practices to support and scale end-to-end work order management processes within ServiceChannel • Drive operational efficiency through standardized processes, resource management, and continuous improvement • Manage organizational complexity and competing priorities • Champion exceptional customer experience while balancing operational objectives and business needs • Support revenue growth through high-quality, proactive service • Identify and resolve operational challenges affecting customer satisfaction or service delivery • Maintain understanding of customer accounts, business risks, and mitigation strategies • Lead, coach, and develop Facility Services team members and leaders • Establish professional development plans and deliver performance feedback through audits, coaching, and reviews • Ensure training on systems, products, business processes, and best practices • Partner with Sales, Operations, Client Success, and other internal stakeholders • Communicate process, procedure, and priority changes for adoption and execution • Support special projects and strategic initiatives, including knowledge management, integrations, and process optimization • Guide Facility Coordinators in developing and maintaining Joint Account Plans • Foster customer and internal partner relationships, monitor account health, and address operational risks

🎯 Requisitos

• Bachelor's degree or equivalent professional experience; MBA preferred • Minimum 5 years of customer service, operational leadership, or facilities management experience • Minimum 3 years of management experience leading customer-facing teams, including coaching leaders and managing escalated customer issues • Experience working within a high-growth, customer-centric environment • Proven ability to improve operational performance, customer satisfaction, and team engagement • Experience within an Enterprise SaaS organization preferred • Knowledge of facilities management, work order management, maintenance operations, or contractor services preferred • Experience supporting multi-site or geographically distributed teams preferred • Strategic and operational leadership • Customer-focused decision making • Process improvement and continuous improvement methodologies • Team development and employee engagement • Strong problem-solving and analytical skills • Excellent verbal, written, and presentation communication skills • Ability to influence stakeholders across all organizational levels • Adaptability and effectiveness in dynamic environments • Strong ownership mentality with a results-driven approach • Ability to support a 24/7/365 operational environment as business needs require • Comfortable managing multiple projects, priorities, and deadlines simultaneously

🏖️ Benefícios

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo