Implementation Manager

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🕒 Maio 2

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Foundation Health

Foundation Health

11 - 50 funcionários

Fundada em 2024

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $20.000.000 Series A - Foundation Health em 2025-10

Healthcare • Consulting • Logistics

A Foundation Health é uma empresa de infraestrutura de saúde impulsionada por IA que oferece soluções de farmácia digital, telemedicina e diagnósticos com marca própria. A plataforma oferece serviços de farmácia como serviço e capacidades diretas ao paciente, automatiza autorizações prévias, engajamento de pacientes, adesão a medicamentos e outros fluxos de trabalho usando IA, e disponibiliza APIs para desenvolvedores integrarem serviços de telemedicina, farmácia e laboratórios em seus ecossistemas. A Foundation Health atende sistemas de saúde, pagadores, fabricantes de produtos farmacêuticos, empresas de saúde para consumidores e desenvolvedores com tecnologia de saúde em estilo SaaS, compatível, em nível empresarial.

Descrição

• Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform • Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers • Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome • Execute against established implementation methodology and playbooks, contributing improvements as you learn what works • Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through • Coordinate internal resources and external partners to ensure smooth, on-time delivery • Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution • Serve as the primary point of contact for customers throughout the implementation lifecycle • Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers • Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence • Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery • Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation • Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap • Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

🎯 Requisitos

• 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology • Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment • Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems • Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them • Strong health system domain expertise • Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7) • Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution • Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently • Comfortable operating in ambiguity with a proactive, ownership-oriented mindset • Proven track record managing multiple concurrent implementations against tight deadlines

🏖️ Benefícios

• Health insurance • Professional development opportunities

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