Customer Engineer

Vaga não está no LinkedIn

🕒 Abril 24

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

👻 Score fantasma 38%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RevenueBase

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

💼 Consultoria

📣 Marketing

☁️ SaaS

💰 $6.000.000 Seed Round - RevenueBase em 2022-04

Consulting • Marketing • SaaS

A RevenueBase é uma empresa de infraestrutura de dados para produtos de go-to-market B2B que fornece dados de empresas e contatos atualizados continuamente, APIs e ferramentas de dados (incluindo verificação de e-mail) para fortalecer equipes de marketing, vendas e operações. Oferece dados B2B verificados e atualizados, além de insights acionáveis para melhorar o alcance, aumentar as taxas de conversão, reduzir as taxas de rejeição e manter a qualidade dos dados para plataformas GTM e fluxos de trabalho orientados por IA.

Descrição

• Own the "first successful search" — every new customer's activation milestone. Get them there, fast. This is the most important thing you do. • Own customer health across all accounts. Know which customers are getting value, which are quiet, and which are at risk — before anyone asks. • Drive expansion and cross-sell. As we ship new API surface area (verification, enrichment, discovery, MCP), identify which customers need what and run the expansion conversation. • Run onboarding at scale. 3-5 new customers per month today, scaling to 10+. Make onboarding light, fast, and reliably successful. • Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually need. • Build the function. Write the playbooks, the health scoring, the expansion motion, and the onboarding framework — then rewrite them when they stop working.

🎯 Requisitos

• You've owned a quota before — NRR, expansion, or retention — and know how to drive it without being pushy. • You've worked at early-stage companies. You are allergic to process for process's sake. You write the playbook because there isn't one. • You are the most technical non-developer in every room, and developers respect you. You don't pretend to be an engineer, but you're not precious about getting into the weeds. • You don't wait to be told. The customer's success is your outcome, and you treat it that way. • Tech literacy — enough to read a customer's integration code (Python, JSON, SQL, you name it), spot what's broken, write a small script to demonstrate an API call, and be credible in a technical conversation. • B2B data fluency — you know what firmographics, technographics, intent, and contact enrichment are. You understand why an email bounces, why a company name match is hard, and why verification matters. • API mental model — REST, webhooks, rate limits, authentication, and the difference between a batch file drop and a real-time API call. You can walk a customer through integrating our MCP server.

🏖️ Benefícios

• Competitive compensation based on experience. • Meaningful ownership and long-term growth opportunities. • Flexible working hours. • Fully remote-friendly team (East Coast / Boston preferred). • Direct collaboration with founders and core engineering leadership.