Customer Engineer

🕒 Abril 11

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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👻 Score fantasma 35%

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Just Appraised

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🏛️ Governo

☁️ SaaS

Artificial Intelligence • Government • SaaS

A Just Appraised é uma empresa de software que se especializa em otimizar fluxos de trabalho de avaliação tributária para governos locais, utilizando inteligência artificial. Sua plataforma melhora o processo de mudança de propriedade para escritórios de avaliação tributária, correspondendo com precisão documentos de transferência a parcelas e proporcionando à equipe visibilidade sobre mudanças de propriedade. O software inclui algoritmos avançados para sinalizar transações, permitindo que os funcionários e avaliadores se concentrem em resolver problemas ao invés de identificá-los. A Just Appraised possibilita que escritórios governamentais reduzam significativamente o tempo de processamento para aplicações de isenção e outras tarefas de registro de propriedades, garantindo eficiência e precisão nas avaliações fiscais.

Descrição

• Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. • Proactively manage scope creep and new customer requests during the implementation phase. • Customer Engagement & Technical Discovery: Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on. • Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows. • Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations. • Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications. • Translate ambiguous customer requests into clear, tightly-scoped technical requirements. • Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins. • Manage Expectations: Set clear expectations for the time, effort, and cost implications of custom features or additional functionality. • Identify and communicate technical risks early, particularly when a customer's existing systems or vendor relationships may impact the integration path. • Product Expertise & Enhancement: Maintain expert-level knowledge in key product functionality. • Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team. • Cross-Functional Launch Coordination: Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT). • Vendor & Partner Navigation: Serve as a key point of coordination with third-party software vendors during implementation. Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.

🎯 Requisitos

• Experience delivering technology solutions to local government, property tax administration, or public sector customers. • Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software. • Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle). • Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software. • Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements. • Comfort working in environments where integration paths aren't always clean or well-documented, and creative problem-solving is required.

🏖️ Benefícios

• Competitive compensation and stock equity plan • Comprehensive benefits package that includes medical, dental, vision, and life insurance • Company sponsored pre-tax retirement savings program (401k) • A flexible work environment that supports working from home • Flexible PTO • Parental Leave • Home office stipend