Pharmacy Operations Specialist – PharmD

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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👻 Score fantasma 24%

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Foundation Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

🏥 Saúde

💼 Consultoria

📦 Logística

🔥 Investimento no último ano

💰 $20.000.000 Series A - Foundation Health em 2025-10

Healthcare • Consulting • Logistics

A Foundation Health é uma empresa de infraestrutura de saúde impulsionada por IA que oferece soluções de farmácia digital, telemedicina e diagnósticos com marca própria. A plataforma oferece serviços de farmácia como serviço e capacidades diretas ao paciente, automatiza autorizações prévias, engajamento de pacientes, adesão a medicamentos e outros fluxos de trabalho usando IA, e disponibiliza APIs para desenvolvedores integrarem serviços de telemedicina, farmácia e laboratórios em seus ecossistemas. A Foundation Health atende sistemas de saúde, pagadores, fabricantes de produtos farmacêuticos, empresas de saúde para consumidores e desenvolvedores com tecnologia de saúde em estilo SaaS, compatível, em nível empresarial.

Descrição

• Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization • Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements • Translate customer requirements into tailored implementation plans • Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols • Help deliver training to pharmacist and technician end-users • Participate in customer onsites, virtual meetings, and calls • Prepare customer-facing training guides, onboarding documentation, and go-live checklists • Represent customer feedback and insights internally to inform the Product roadmap • Support ongoing customer relationships after go-live • Partner with Customer Success to maximize adoption and usage • Identify customers needing additional support, training, or re-engagement • Support business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align goals • Drive ongoing training and enablement initiatives • Help identify and pursue expansion opportunities, including additional use cases, user growth, and departmental adoption • Collaborate with Product and Engineering on recommendations, configuration limitations, and feature requests • Document implementation and post-go-live learnings, workflow patterns, and customer feedback • Provide internal enablement on pharmacy workflows, terminology, and best practices • Contribute to implementation and customer success templates and internal resources

🎯 Requisitos

• PharmD required • 3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required • Experience using Epic or Cerner EHRs • Proven ability to engage credibly with pharmacy leaders, such as Chief Pharmacy Officers and VPs/Directors of Pharmacy • Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support • Strong project management and organizational skills • Clear, professional communication in writing and meetings • Ability to translate pharmacy workflows into configuration decisions, training, and strategic conversations • Proactive, ownership-oriented mindset; comfortable in a fast-paced, entrepreneurial environment • Proficiency with standard productivity and project management tools, such as Google Workspace, Slack, and Microsoft Office • Preferred: experience with health system specialty and/or outpatient pharmacy workflows • Preferred: experience at an early-stage or growth-stage healthcare technology company supporting health system customers • Preferred: experience implementing healthcare SaaS, clinical informatics, or pharmacy systems • Preferred: familiarity with customer success methodologies, health scoring, or CRM tools such as Salesforce and Gainsight • Preferred: familiarity with Atlassian products, including Jira and Confluence, or Agile development processes

🏖️ Benefícios

• Remote work arrangement • Opportunity to work with an AI-powered digital pharmacy platform • Collaboration with Product, Engineering, Sales, Customer Success, and Account Management teams • Professional exposure to implementation, customer success, pharmacy operations, and healthcare technology

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