IT Service Professional - IT Business Partner

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Freudenberg Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1849

🏢 Corporativo

🎯 Recrutamento

👥 RH Tech

Enterprise • Recruitment • HR Tech

O Grupo Freudenberg é uma empresa global que desenvolveu uma plataforma especializada para pessoas em busca de emprego explorarem oportunidades de carreira dentro da companhia. A plataforma oferece uma página de vagas com recursos de busca e filtros, além de páginas detalhadas de cada vaga, onde os usuários podem saber mais sobre as posições abertas e iniciar o processo de candidatura. A Freudenberg integra conteúdos de terceiros, como vídeos do YouTube e mapas do Google Maps e do Baidu Maps, para aprimorar a experiência do usuário em suas páginas de vagas. A empresa enfatiza a privacidade do usuário e o gerenciamento de sessão com o uso de cookies necessários para garantir a segurança e manter a consistência da sessão durante todo o processo de candidatura.

Descrição

• Provides subject matter expertise and contributes input to shape the strategic direction and vision of the assigned IT service(s). • Provides technical insights and feedback during the design and architectural planning stages to ensure feasibility and effectiveness of the service implementation. • Provides input and technical perspective to support the governance processes, ensuring the services remain compliant with relevant policies, guidelines, and standards. • Executes and manages the implementation of new or changed IT services, ensuring smooth transition into operations, coordination with stakeholders, and adherence to defined standards and timelines. • Manages daily operational activities, ensuring stable, secure, and efficient running of the assigned IT service(s). • Identifies, recommends, and implements improvements to enhance service quality, reliability, and efficiency. • Ensures comprehensive, accurate, and up-to-date documentation of service processes, configurations, and relevant knowledge articles. • Remains informed about resource planning and staffing decisions to ensure alignment with operational responsibilities and service requirements. • Supports the financial management of the service(s), providing information and analysis related to cost control and budget adherence. • Supports escalation management by providing technical expertise and assistance for service-related issues. • Keeps informed of upcoming business demands and requirements to effectively align operational capacity and readiness with evolving business needs. • Actively supports adherence to security standards and policies within service operations.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience. • Strong understanding of ITIL processes. • Excellent communication and stakeholder management skills. • Analytical and problem-solving abilities.

🏖️ Benefícios

• Equal opportunity employer • Commitment to diversity and inclusion