Manager, Strategy & Operations – Telehealth

Vaga não está no LinkedIn

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Descrição

• Manage day-to-day operating relationships with clinical, provider, telehealth-platform, pharmacy, fulfillment, and technology partners • Ensure patients move smoothly from intake through provider review, treatment, and ongoing care • Identify workflow breakdowns and lead cross-functional efforts to resolve root causes • Drive solutions and consider second-order effects when resolving operational challenges • Manage pharmacy and fulfillment performance, turnaround times, and SLAs • Build contingency plans for capacity constraints, shortages, and partner disruptions • Clarify responsibilities and handoffs across Patiently, providers, pharmacies, customer support, and technology partners • Lead readiness planning for major launches, including workflows, escalation paths, reporting, and contingency plans • Partner with customer support to remove operational constraints and improve patient experience • Coordinate resolution of complex clinical, pharmacy, payment, and partner cases • Use data and key operational metrics to drive business performance • Develop SOPs, playbooks, and controls to enable efficient scaling

🎯 Requisitos

• Minimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex regulated environment • Experience managing external partners against defined service levels and business outcomes • Strong understanding of operational workflows with the ability to diagnose problems across multiple organizations and systems • Demonstrated success building processes, reporting and operating cadences in a growing and evolving business • Strong analytical judgment: use data to identify risks, priorities, and performance • Ownership mindset with hands-on operating style: investigate individual issues while building scalable solutions • Comfortable with ambiguity: able to make progress before every process or ownership boundary is fully defined • Manager level: minimum of 5 years of experience in healthcare operations, telehealth, provider operations, or pharmacy operations • Senior Manager level: 5–8+ years of experience in digital health operations, including end-to-end management of multi-stakeholders, platforms and complex regulated environment • Senior Manager level: experience building or establishing operational processes from scratch with minimal guidance • Senior Manager level: track record reporting to cross-functional stakeholders/leadership on operational performance • Must be able to work EST hours

🏖️ Benefícios

• Discretionary Annual Bonus Eligibility: Up to 15% • Medical, Dental, Vision, and 401K with a company match • Dependent Care, FSA & HSA accounts • Paid Parental & Bonding Leave • Flexible PTO & office closure on all major holidays • Monthly wellness & internet reimbursements • Professional development including certification support & leadership coaching • Mental Health resources • 100% remote within the United States • Must be able to work EST hours

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