Implementation Project Director

🕒 Maio 20

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Garner Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Acreditamos em transparência, tomada de decisão data-driven e experiências do cliente sem fricção. É por isso que estamos construindo soluções para ajudar colaboradores a encontrar médicos de alta qualidade. Nosso time é formado por gestores de saúde, profissionais clínicos, engenheiros e especialistas em benefícios, o que nos permite desenvolver soluções com uma abordagem multidisciplinar.

Descrição

• Lead and manage the end-to-end implementation of large-scale and strategic client projects. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions. • Document client requirements to ensure business needs are met and solution value is communicated. • Manage teams, vendors, and stakeholders to deliver project milestones seamlessly. • Serve as the primary contact for key client stakeholders throughout implementation. • Analyze integration, data mapping, and workflow needs with clients and internal teams. • Lead client presentations and status meetings with concise progress updates. • Educate clients on product features and best practices through in-depth assistance. • Provide training and resources to maximize client benefits from solutions. • Partner with cross-functional teams to ensure smooth delivery and client satisfaction. • Conduct post-implementation reviews to drive continuous process improvements.

🎯 Requisitos

• 5+ years leading enterprise, client-facing implementation projects. • Strong communication, leadership skills, and a result-oriented focus. • Driven cross-functional teams across multiple concurrent projects. • Experience implementing complex SaaS or health-tech solutions. • Partnered with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations. • Led client facing presentations and conducted regular status meetings with clients and internal teams, delivering clear and concise updates on project progress. • Educated clients on product features and best practices, providing the comprehensive training and resources necessary to maximize solution value. • Outstanding communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams. • Facilitated post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client success practices. • Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others. • A desire to be part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

🏖️ Benefícios

• flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health and more.