Customer Contract Manager – Offshore Wind

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🕒 Junho 12

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Switzerland Global Enterprise

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1927

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • Export

Switzerland Global Enterprise é uma plataforma nacional que oferece suporte às empresas na Suíça para promover seus produtos e serviços em mercados internacionais. A organização oferece diversos serviços, incluindo orientação para entrada em mercados, oportunidades de networking e informações sobre regulamentações de comércio exterior, ajudando as empresas suíças a expandir-se com sucesso e prosperar globalmente.

Descrição

• Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts. • Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes. • Develop and execute strategies for claims mitigation, refutation, negotiation, and resolution, in relation to Production Based Availability (PBA) and other topics. • Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning. • Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams. • Escalate and resolve complex warranty issues with customers, insurers, and suppliers. • Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure. • Support contract renegotiation and transition activities that improve risk allocation and margin predictability. • Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures. • Develop negotiation strategies in partnership with Site Operations and Sales leadership. • Identify change order, claims recovery, and contractual optimization opportunities. • Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes. • Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes.

🎯 Requisitos

• Bachelor’s degree in engineering, Business, Law, or a related discipline. • Experience in commercial management, contract management, claims, or risk management within power, energy, or offshore wind. • Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate complex commercial matters with internal and external stakeholders. • Excellent written and verbal communication skills, with the ability to influence across a global matrix organization. • Fluency in English is required; an additional European language is preferred. • Ability to work effectively across functions, regions, and cultures. • Willingness to travel internationally up to 30%.

🏖️ Benefícios

• Relocation Assistance Provided: No