Senior Services Manager – Contract Performance Management

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Switzerland Global Enterprise

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1927

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • Export

Switzerland Global Enterprise é uma plataforma nacional que oferece suporte às empresas na Suíça para promover seus produtos e serviços em mercados internacionais. A organização oferece diversos serviços, incluindo orientação para entrada em mercados, oportunidades de networking e informações sobre regulamentações de comércio exterior, ajudando as empresas suíças a expandir-se com sucesso e prosperar globalmente.

Descrição

• act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • be responsible for Parts and Repair Services including planning, requests for quotes, scheduling, fulfillment and proactive risk mitigation • establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • identify, champion and drive continuous improvement projects • interpret simple internal and external business challenges and recommend best practices to improve products, processes or services • use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • lead functional teams or projects with minimal resource requirements, risk, and/or complexity • learn, adopt and implement MMP best practices and lessons learned from across the portfolio • partner with ITO team for parts ordering, 3 years average planning and long-term forecast • own invoicing and cash for assigned region, product, or coverage area; drive on-time collection and problem-solving to eliminate past dues

🎯 Requisitos

• Bachelor's degree from an accredited university or college • at least 3 years of experience in the power generation industry • or an Associate's degree from an accredited university or college with 5 years of experience in a power generation industry • or a high school diploma/GED with at least 7 years of experience in the power generation industry • strong oral and written communication skills • willingness and ability to travel 30% of the time • passion for customer service • demonstrated ability to analyze and resolve problems • demonstrated ability to lead programs/projects • established project management skills • strong leadership, financial and commercial skills • experience working with customer leadership teams

🏖️ Benefícios

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off