Principal AI Solutions Architect, Customer Success

🕒 Setembro 25

🐊 Florida, North Carolina, +1 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $134.300 - $236.100 / ano

⏰ Tempo Integral

🔴 Especialista

💻 Engenheiro de Soluções

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👻 Score fantasma 32%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 46 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.
• Repostada 2 vezes.

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance • Translate business objectives into scalable AI architectures that drive automation, efficiency, and measurable ROI • Design integration patterns and data flows enabling orchestration across channels, platforms, and enterprise systems • Drive alignment across customer stakeholders and internal teams to accelerate AI adoption and ensure successful outcomes • Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities for faster time to value and scalable production deployment • Optimize AI solutions post-launch through continuous iteration, improving accuracy, performance, and business impact • Advise customers on architecture, platform capabilities, and long-term AI transformation roadmaps • Champion responsible AI practices and compliance with security, privacy, HIPAA, and PCI standards • Partner across product, engineering, and customer teams to accelerate innovation while maintaining governance, scalability, and long-term value realization

🎯 Requisitos

• 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments • Strong expertise in cloud platforms such as AWS, Azure, or GCP, including experience with distributed architectures • Proven experience with APIs, data pipelines, and modern integration patterns such as REST, JSON, and event-driven systems • Demonstrated ability to translate business requirements into scalable technical solutions with measurable outcomes • Experience working with conversational AI, NLP, or AI-powered customer experience platforms • Strong stakeholder engagement skills, including experience working with executive-level audiences • Ability to operate independently in fast-paced, ambiguous environments • Solid understanding of data governance, security, and compliance frameworks • Experience with Genesys Cloud or other contact center platforms • Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks • Experience with customer journey mapping and omnichannel experience design • Background in Financial Services, Healthcare, Insurance, Retail, or Public Sector • Experience supporting large-scale digital transformation or enterprise AI adoption initiatives

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support

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