Staff Software Engineer – Voice Platform, SIP/VoIP

🕒 Agosto 19

🇮🇳 Índia – Remoto

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Lead the design, development, and delivery of scalable network and voice-platform services supporting reliable real-time communications • Develop and maintain C systems software, including network-facing and open-source platform components • Design and implement Java cloud backend services and related platform services • Build and operate scalable, observable, production-ready services on AWS • Apply networking and Linux systems expertise to develop, integrate, and troubleshoot real-time communications workloads • Build fluency in SIP/VoIP and Genesys voice-platform concepts • Lead troubleshooting of complex production issues and drive root-cause analysis and lasting fixes • Partner with product, architecture, DevOps, QA, security, and operations teams on technical solutions • Define and promote engineering practices for design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations • Mentor engineers through design reviews, code reviews, incident response, and hands-on technical guidance • Drive improvements in system performance, availability, scalability, fault tolerance, and maintainability

🎯 Requisitos

• 8+ years of professional software engineering experience, including senior/lead-level impact • Hands-on proficiency in C for systems or network-oriented software • Hands-on proficiency in Java for backend service development • Strong networking fundamentals: TCP/IP, UDP, TLS, sockets, and network debugging • Strong Linux experience in development and production environments • Experience designing, building, and supporting services in cloud environments, preferably AWS • Experience leading technical initiatives from architecture through production delivery • Demonstrated ability to mentor engineers and influence technical direction • Strong communication skills across engineering, product, and operations • Experience supporting mission-critical, high-availability production systems • Ability to learn SIP/VoIP and real-time communications concepts quickly • Ability to balance quality, performance, security, and delivery timelines • Desirable: Spring Boot and web application development • Desirable: AWS services including ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform • Desirable: SIP, VoIP, or open-source telecom platforms such as OpenSIPS, Kamailio, Asterisk, or FreeSWITCH • Desirable: Genesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS experience • Desirable: Multi-region deployments, Kubernetes, service mesh, and zero-downtime release practices • Desirable: Security for networked systems, including TLS, mTLS, SRTP, IAM, and network segmentation • Desirable: Strong observability and incident-leadership background

🏖️ Benefícios

• Flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families