Technical Solution Manager, Pharma Segment

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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GenScript

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2002

🏥 Saúde

🧬 Biotecnologia

⚕️ Seguro de Saúde

Healthcare • Biotechnology • Healthcare Insurance

A GenScript é uma empresa líder em biotecnologia que oferece uma ampla gama de serviços de síntese de genes, produção de proteínas e edição de genes CRISPR. Comprometida com soluções de alta qualidade e confiabilidade, a GenScript atende mais de 225. 100 clientes globais e possui um extenso portfólio de patentes. A empresa visa aprimorar a pesquisa e desenvolvimento nas ciências da vida, fornecendo produtos e serviços inovadores em áreas como biologia molecular, síntese de peptídeos e desenvolvimento de anticorpos.

Descrição

• Provide account management and high-level technical support to customers • Serve as the primary technical source supporting sales and marketing activities • Manage the daily operation of the customer service function to strengthen customer relationships and ensure customer satisfaction • Manage project management, project design, and proactive account management activities • Provide business, technical, and product/service advice to customers • Develop solutions to customer project inquiries and generate price quotes for project design • Analyze customer needs and resolve technical troubleshooting issues and complaints • Advise customers on additional services and product solutions when necessary • Identify potential areas of customer concern and recommend solutions based on current and future needs • Maintain close communication with customers and facilitate communication with technical support • Collaborate with internal teams and departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors through presentations and demos

🎯 Requisitos

• PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, and peptide therapeutics; candidates with a Master of Science degree with relevant industry experience will be considered • Exceptional verbal and written communication and presentation skills • Customer-centered and proactive/action-oriented • Excellent analytical and problem-solving skills, with ability to grasp new concepts quickly • Strong organization skills with great attention to detail • Ability to work in a fast-paced and team-oriented environment

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan with a company match that vests fully on day one • Paid parental leave after three (3) months of employment • Paid time off including vacation time, personal time, sick time, floating holidays, and company holidays • Flexible spending accounts • Health savings accounts • Life and AD&D insurance • Short- and long-term disability coverage • Legal assistance • Pet insurance • Critical illness insurance • Accident insurance • Hospital indemnity insurance • Commuter benefits • Well-being initiatives • Peer-to-peer recognition programs

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