Regional Client Performance Manager

🕒 Julho 22

🌵 Arizona, California, +1 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Gerber Collision & Glass

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1940

🚘 Automotivo

🏭 Manufatura

🚗 Transporte

Automotive • Manufacturing • Transport

Gerber Collision & Glass é um fornecedor líder em reparo de colisões automotivas e serviços de vidro automotivo na América do Norte, oferecendo serviços como reparo de carroceria, substituição de para-brisa e reparo de amassados sem pintura. Com mais de 80 anos de experiência, a empresa é renomada pela qualidade de sua mão de obra, respaldada por uma Garantia Vitalícia Nacional e um atendimento ao cliente excepcional. A Gerber Collision & Glass atende em diversas localidades nos Estados Unidos, oferecendo agendamentos móveis para reparo de vidros automotivos e colisões, além de estimativas online. A empresa também é uma Oficina Autorizada da Tesla e se engaja em esforços de sustentabilidade corporativa.

Descrição

• Supports achievement of operational and client metrics. • Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership. • Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class. • Develops a high level understanding of key client expectations and metrics, as well as internal operating initiatives currently underway. • Works in partnership with the National Account team to understand client requirements and current performance levels for specific Insurance Partner(s). • Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up. • Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas. • Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.

🎯 Requisitos

• Post-secondary education or professional equivalent experience • 3 years previous experience in a collision repair environment or a similar role • 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics • Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities • Valid Driver’s License

🏖️ Benefícios

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available