Director of Clinician Support – Success

🕒 3 dias atrás

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AnswersNow

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

📡 Telecomunicações

📚 Educação

💰 $11.000.000 Series A em 2023-02

Healthcare Insurance • Telecommunications • Education

AnswersNow é uma plataforma virtual dedicada a fornecer terapia de Análise do Comportamento Aplicada (ABA) para famílias, tornando o suporte de qualidade facilmente acessível. A empresa oferece cuidados personalizados e baseados em evidências, adaptados às necessidades individuais de crianças com autismo, conectando-os com analistas comportamentais certificados para sessões individuais. Comprometida em empoderar as famílias, a AnswersNow garante que a terapia possa ser realizada em um ambiente confortável e familiar, otimizando a experiência de cuidado sem longas filas de espera.

Descrição

• Support clinician onboarding and completion of initial and ongoing training. • Support timely and accurate clinician licensure applications and approvals. • Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. • Serve as the operational owner of clinician support across platform, portal, and technical questions. • Help optimize clinician schedules and capacity to support success and utilization. • Coordinate clinician coverage during time off to maintain continuity of care for clients. • Ensure clinicians are using available tools and resources to maximize clinical success. • Monitor and improve clinician support experience, including clinician NPS and related feedback trends. • Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. • Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. • Establish the "Clinician Success Playbook," standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. • Leverage AI-driven automation and administrative tools to reduce the "documentation burden" on clinicians, maximizing their capacity for direct client care. • Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. • Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. • Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks.

🎯 Requisitos

• Education: Bachelor's degree or equivalent in education and experience • Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. • Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. • AI Literacy: Practical experience leveraging AI tools to streamline operations. • Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. • Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. • Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams.

🏖️ Benefícios

• Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture