Senior Manager of Operations

🕒 Junho 15

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AnswersNow

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

📡 Telecomunicações

📚 Educação

💰 $11.000.000 Series A em 2023-02

Healthcare Insurance • Telecommunications • Education

AnswersNow é uma plataforma virtual dedicada a fornecer terapia de Análise do Comportamento Aplicada (ABA) para famílias, tornando o suporte de qualidade facilmente acessível. A empresa oferece cuidados personalizados e baseados em evidências, adaptados às necessidades individuais de crianças com autismo, conectando-os com analistas comportamentais certificados para sessões individuais. Comprometida em empoderar as famílias, a AnswersNow garante que a terapia possa ser realizada em um ambiente confortável e familiar, otimizando a experiência de cuidado sem longas filas de espera.

Descrição

• Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards. • Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation. • Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays. • Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp. • Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations.

🎯 Requisitos

• Sales & Conversion Mindset: 3+ years managing or supporting inside sales, intake pipelines, or high-volume customer success environments where speed-to-lead and conversion metrics were core KPIs • Leadership & Scaling Background: Proven experience leading, scaling, and coaching team members within a high-volume, performance-driven operations environment • High Tolerance for Ambiguity: A track record of thriving in fast-paced, shifting startup cultures; you view rapid process adjustments and change as an opportunity to build better systems • Data & Tech Fluency: Highly comfortable navigating and pulling insights from modern CRMs, dialers, and task managers (HubSpot, ClickUp, and Aircall experience is a major plus) • Empathetic & Precise Communication: Exceptional verbal and written skills with the ability to lead cross-functional initiatives internally while guiding sensitive family dynamics with urgency and professionalism • Preferred: Background in behavioral health, ABA therapy, pediatrics, or digital healthcare operations

🏖️ Benefícios

• Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture