Delivery Manager

🕒 Abril 20

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GHX

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

A GHX é uma fornecedora líder de soluções de gestão de dados, consultoria em cadeia de suprimentos e serviços de credenciamento de fornecedores, com foco principalmente no setor de saúde. A empresa oferece produtos inovadores, como automação de pedidos, gestão de estoques e soluções de pagamentos eletrônicos (e-payment), que ampliam a agilidade financeira, o compliance e a eficiência operacional. A GHX atende a uma base diversificada de clientes, incluindo prestadores de serviços de saúde, fornecedores e órgãos governamentais, enfatizando insights baseados em evidências e a transformação para ERP em nuvem (cloud ERP) para otimizar a alocação de recursos, reduzir custos e melhorar o cuidado ao paciente. A empresa é profundamente integrada à cadeia de suprimentos de saúde, colaborando com parceiros para criar ambientes seguros, informados e custo-efetivos em instituições de saúde.

Descrição

• Cultivates and maintains customer relationships within assigned account base. • Actively create tasks that impact service design, success and impact future concepts, products, and innovations. • Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. • Host ongoing webinars and trainings for Managed Services customers and internal teams. • Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction. • Provide clear instructions to customer care analyst for project work. • Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff. • Excellent time management of projects and meetings while adhering to deadlines. • Create, develop, and use presentation materials for onsite or WebEx meetings with customers. • Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. • High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. • Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. • Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. • Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation. • Travel may be required (approximate 20%). • Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

🎯 Requisitos

• Bachelor’s Degree or 1 year of relatable healthcare experience • Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint • Strong organizational and project management skills • Experience with project management, customer success, training and/or customer service • Experience working in a team-oriented environment as a lead resource

🏖️ Benefícios

• health, vision, and dental insurance • accident and life insurance • 401k matching • paid-time off • education reimbursement