Client Care Manager – Licensed Customs Broker

🕒 Setembro 30

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $63.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 43 dias.
• As vagas desta empresa costumam ser preenchidas em 51 dias.

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GHY International

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1901

📦 Logística

💼 Consultoria

🏭 Manufatura

Logistics • Consulting • Manufacturing

A GHY International é uma provedora líder de serviços de comércio e corretagem especializada em despachos aduaneiros e conformidade comercial para importadores da América do Norte. Estabelecida em 1901, a GHY oferece suporte abrangente para empresas envolvidas no comércio global, garantindo que naveguem pelas complexas regras e regulamentos que regem as remessas. Com foco em serviços sem complicações e com bom custo-benefício, a GHY International ajuda os clientes a facilitar um alto volume de importações e exportações anualmente, posicionando-se como um parceiro de confiança no comércio internacional.

Descrição

• Oversee the day-to-day activities of a client care team • Ensure timely, compliant, and exceptional service with balanced workloads • Lead, coach, mentor, and develop team members handling regulatory guidance, audits, and data management • Create schedules, facilitate team huddles, set goals, conduct performance discussions, and provide coaching • Identify training needs and execute training plans with the US Trainer • Participate in hiring, staffing assessments, and departmental training planning • Build and maintain long-term client relationships through proactive communication and retention strategies • Serve as the primary escalation point for client issues and provide timely resolution • Collaborate with CBP, freight forwarders, partner government agencies, clients, and other partners to resolve entry issues • Create, maintain, and ensure accuracy of SOPs for major accounts • Facilitate MARP annual client visits and complete required reporting • Participate in Team Business Reviews and follow-up action planning • Support new client onboarding, including systems integration, database setup, SOP development, and reporting • Participate in client training, software demonstrations, and cross-selling opportunities • Conduct client exit interviews and support retention strategies • Ensure import and export transactions comply with CBP, PGA, and applicable regulations • Champion operational efficiency, automation, continuous improvement, and emerging technologies such as AI • Monitor quality control processes, high-duty entry checks, 7th-day reports, census warnings, and exception workflows • Support database management, HTS verification, and new part reviews • Assist with tariff inquiries, entry audits, corrections, and exceptions • Review production and error reports and communicate trends and corrective actions • Communicate regulatory, industry, and SOP updates to the team • Collaborate with Operations, Trade Services, Billing, Innovation, and other departments • Participate in US Managers Meetings and improvement initiatives • Support after-hours needs on a rotational or as-needed basis

🎯 Requisitos

• 5+ years of related experience • Licensed Customs Broker Designation REQUIRED to be considered for remote role • Certified Customs Specialist (CCS) Designation • Advanced knowledge of U.S. Customs regulations • Advanced knowledge of HTS classification, GRI/GN rules, and explanatory notes • Advanced knowledge of PGA requirements and data elements • Advanced knowledge of entry/invoice requirements • Experience working with customs brokerage software systems • Familiarity with EDI and emerging technologies, including AI-enabled tools • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Copilot • Strong comfort with technology • Ability to navigate diverse client needs and varied SOP requirements • Ability to work independently, manage tight deadlines, and handle stress positively • Strong analytical, problem-solving, conflict-resolution, leadership, team-building, motivational, written, verbal, and client-service skills

🏖️ Benefícios

• Performance-based bonus program • Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage • Work-life balance support through Giveback Committee, Social Committee, and Cultural Ambassadors • Access to internal university • Leadership development program • Scheduled salary assessments • Remote work for candidates with the required Licensed Customs Broker Designation • Travel opportunities (15–20%)

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