Patient Access Manager

🕒 Setembro 30

🏈 Alabama, Louisiana, +2 estados a mais – Remoto

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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GSK

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏭 Manufatura

💊 Farmacêutico

🏥 Saúde

Manufacturing • Pharmaceuticals • Healthcare

Estamos unindo ciência, tecnologia e talento para nos anteciparmos às doenças, juntos.

Descrição

• Serve as the single point of contact for patients, caregivers, and healthcare provider office staff across the GSK Oncology portfolio • Guide patients through onboarding, access, reimbursement, treatment-support, and ongoing therapy journeys • Provide approved oncology-specific benefit, product, disease-state, and program-resource information • Conduct welcome calls and ongoing patient journey touchpoints using approved call guides, FAQs, and Prescribing Information • Support enrollment in GSK services, including the Patient Assistance Program, and guide patients and offices through requirements and consent capture • Provide treatment education using approved materials and offer Important Safety Information and Prescribing Information when applicable • Educate patients on coverage outcomes, cost-sharing, financial assistance, alternate coverage, and independent foundations within program rules • Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and Benefits Specialists • Maintain accurate patient and case documentation in GSK internal systems and Salesforce Health Cloud / CRM • Capture and report adverse events and product quality complaints within required timeframes • Educate provider offices on payer coverage, coding, payment policies, benefit investigation outcomes, prior authorization, and appeal pathways • Support office-level access case resolution and escalate complex, systemic, or technical payer issues • Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within compliance boundaries • Maintain strict separation between patient-facing and account-facing activities and protect patient-identifiable information • Follow SOPs, business rules, corporate policies, HIPAA requirements, and applicable federal, state, and local regulations

🎯 Requisitos

• Bachelor's degree • 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria • Ability to travel up to 20%, including overnights • Valid driver's license • Reside within the assigned territory or within 30 miles of the territory border • Extensive experience in oncology patient navigation, access and reimbursement, or hub case management • Experience using CRM and case-management platforms, preferably Salesforce Health Cloud • Experience documenting interactions, managing cases, and maintaining accurate records • Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree (preferred) • Active RN license and Bachelor of Science in Nursing (BSN) (preferred) • Excellent verbal, written, and presentation communication skills

🏖️ Benefícios

• Comprehensive benefits program for US employees (details provided via GSK US Benefits Summary) • Equal Opportunity Employer • Accommodation or other assistance available during the application process

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