Manager – Customer Renewals

🕒 Setembro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $129.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 43 dias.
• As vagas desta empresa costumam ser preenchidas em 36 dias.

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Payscale

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2002

💼 Consultoria

📣 Marketing

👥 RH Tech

💰 $7.000.000 Venture Round em 2011-07

Consulting • Marketing • HR Tech

A Payscale é uma empresa de dados e software de compensação que fornece soluções de gerenciamento de compensação baseadas em nuvem para líderes de RH e equipes de compensação. Seus produtos (Marketpay, Payfactors, Paycycle) combinam dados proprietários de pagamento (mais de 250 bilhões de pontos de dados) e análises movidas por IA para oferecer ferramentas de precificação de mercado, equidade salarial, planejamento de compensação e transparência salarial para organizações de todos os tamanhos. A Payscale oferece serviços que incluem sucesso do cliente, implementação, serviços gerenciados e treinamento; eles produzem relatórios de pesquisa, pesquisas e ferramentas (pesquisa salarial, calculadora de custo de vida) para apoiar decisões salariais baseadas em dados. A empresa atende a clientes corporativos e globais, incluindo empresas da Fortune 500, e apoia tanto empregadores quanto candidatos a emprego com insights de compensação.

Descrição

• Lead and develop a team of Renewal Managers through one-on-ones, call reviews, and deal reviews • Set expectations for results, account planning, customer engagement, and follow-through • Address performance gaps through coaching and measurable improvement plans • Hire, onboard, and develop team members • Manage portfolio assignments and workload • Own retention, renewal completion, and commercial targets • Ensure renewal planning and customer engagement begin before contract expiration and notice deadlines • Coach strategies to address cancellations, contractions, and shorter-term requests • Lead complex negotiations and customer escalations • Ensure agreements, approvals, signatures, and booking documentation are complete and accurate • Coach multi-year agreement positioning and evaluate pricing, contract length, concessions, and payment terms • Inspect renewal-term trends and identify coaching or process improvements • Partner with Account Management on expansion opportunities • Own the team renewal forecast and maintain accurate projected outcomes, timing, amounts, and risks • Run pipeline and risk reviews • Maintain accurate Salesforce records • Report performance trends and forecast changes to leadership • Analyze results by representative, customer segment, and renewal timing • Coordinate account strategies with Customer Success and Account Management • Work with Finance, Legal, Deal Desk, and Operations to resolve contractual and process barriers • Improve renewal workflows, playbooks, and reporting using automation and AI where useful

🎯 Requisitos

• 3+ years of experience in SaaS renewals, account management, customer success, or a related commercial role • Experience managing or formally leading a customer-facing team • Demonstrated ability to coach performance and develop talent • Track record of meeting retention or revenue goals and managing customer negotiations • Strong commercial judgment involving pricing, contract duration, concessions, and customer risk • Experience managing pipelines and forecasts and translating data into action • Proficiency with Salesforce or a comparable CRM • Clear communication and problem-solving skills for escalations and cross-functional coordination • Strong organizational skills and ability to manage competing priorities • Experience negotiating multi-year SaaS agreements and improving renewal processes preferred • Ability to work from an eligible U.S. location; Payscale is unable to hire in Hawaii

🏖️ Benefícios

• Flexible paid time off • 14 paid company holidays, including 2 floating holidays • Medical, dental, life, vision, and disability insurance covered up to 100% by Payscale • Unlimited infertility coverage through medical plans • Supplemental health benefits for employees and families • 401(k) retirement program with fully vested immediate company match • 16 weeks of paid parental leave for birthing and non-birthing parents • Health Savings Account options and company contributions • Flexible Spending Account options • Annual remote work stipend for wellness or home office equipment • Continued learning and development opportunities • Executive leadership exposure through AMAs • Employee Resource Groups • Company-sponsored volunteer hours • Flexible remote-first work from home or company-paid coworking spaces • In-person company events a few times per year

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