Gateway Engineering, Support Engineer

🕒 Março 28

⚜️ Louisiana – Remoto

⚜️ Louisiana – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Globalstar

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1991

📡 Telecomunicações

🔧 Hardware

☁️ SaaS

Telecommunications • Hardware • SaaS

A Globalstar é uma empresa global de comunicações via satélite que fornece conectividade por satélite e híbrida satélite-terrestre, dispositivos e serviços de plataforma para rastreamento de ativos, segurança de pessoal, comunicações remotas/de emergência e telemetria IoT. A empresa oferece conectividade de rede de satélites de órbita baixa (LEO), chipsets e modems de satélite embutíveis, hardware de consumo e industrial (mensageiros SPOT, rastreadores IoT) e um conjunto de software/plataforma (Realm Enablement Suite) para gerenciamento de dados, mapeamento e telemática habilitada por IA (Inteligência Artificial). A Globalstar atende clientes comerciais e governamentais nos setores de transporte, energia, marítimo, agricultura, silvicultura e segurança pública para permitir conectividade sempre disponível onde a rede celular é inacessível.

Descrição

• Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance. • Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. • Operational software and product test support. • Take ownership of projects, identify and create new processes to optimize network performance. • Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally. • Cross train others in the department, accept cross training from others in the department. • Provide training on all duties to other departments. • Diligently work to resolve all assigned tickets. • Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures. • Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment. • Support SMEs by providing insight based on lessons learned during work on operational tickets.

🎯 Requisitos

• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace) • A minimum of 5 year’s experience preferred with applicable skills/competencies • Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments • Possess a clear understanding of satellite-based communication • Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations • Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA • Preferred - Significant experience with large technical projects • Experience in applicable satellite communications industry or military experience working with wireless communications networks • Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications • RF analysis/measurement experience • Familiarity with Linux based OS, data collection and presentation software • Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc) • Experience with Power BI • A clear understanding of datasets for wireless communication systems • Procedural writing skills and experience an asset

🏖️ Benefícios

• Paid Time Off • Paid Holidays • 401(k) Plan with Company Match • Employee Stock Purchase Program • Voluntary and Company Paid Group Life Insurance • Short- and Long-Term Disability Insurance • Medical FSA • Dependent Care • Competitive Salaries