IT Help Desk Coordinator

🕒 Agosto 14

🏄 California – Remoto

🏄 California – Remote

💵 $26 - $27 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

👻 Score fantasma 0%

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Golden 1 Credit Union

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1933

🏦 Bancário

💸 Finanças

Banking • Finance

A Golden 1 Credit Union é uma cooperativa de crédito pertencente aos membros e está sediada em Sacramento, Califórnia. Oferece serviços bancários de varejo e empresariais, além de uma ampla gama de serviços financeiros ao consumidor, incluindo múltiplas opções de contas correntes e poupança, certificados de prazo e IRAs, produtos de hipoteca e home equity, empréstimos pessoais e para automóveis, cartões de crédito, serviços de investimento e gestão de patrimônio, e opções de seguros e proteção. A cooperativa de crédito enfatiza ferramentas de banco online e móvel, programas de recompensas para membros e cashback, educação financeira, subsídios e bolsas de estudo para a comunidade, e parcerias (por exemplo, com o Golden 1 Center/Sacramento Kings).

Descrição

• Provision and de-provision system access using role-based access control and least privilege methodology • Work with department managers and business owners to create, modify, and remove access and document approvals • Manage ongoing role-based access management support for systems managed by the Helpdesk • Perform periodic access reviews and resolve system access discrepancies • Support enterprise applications through phone, email, and ticketing systems • Troubleshoot, resolve, and escalate user issues and requests within service level agreements • Prioritize and schedule Service Desk tasks • Support Windows, iOS, tablets, laptops, desktops, and audio/video systems • Support banking hardware including cash dispensers/recyclers, credit card machines, check scanners, printers, PIN pads, and multifunction devices • Perform or coordinate Tier 2 software, hardware, system, and application fixes • Resolve network connectivity issues across enterprise WAN/LAN and Wi-Fi environments • Maintain VMS Host System tables, parameters, and settings • Develop internal procedures, technical documentation, and an IT Support knowledge base • Communicate equipment maintenance updates to appropriate staff • Escalate unresolved issues according to established procedures and keep management updated • Develop, document, and implement operating procedures and conduct training • Incorporate business needs into technical solutions and maintain knowledge of credit union procedures, products, services, and data processing systems • Escalate violations of user and system security standards • Maintain understanding of credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws • Research and resolve system access support issues • Perform other job-related duties as necessary

🎯 Requisitos

• High school diploma or General Education Degree (GED) required • Completion of prerequisite Computer Technology classes required • Customer-focused IT support approach • Ability to troubleshoot technology issues and system access requests • Knowledge of role-based access control and least privilege methodology • Ability to manage, document, and review user access approvals • Ability to support enterprise applications via phone, email, and ticketing systems • Ability to work within service level agreements and escalation procedures • Experience or capability supporting Windows, iOS, mobile devices, desktops, laptops, audio/video systems, and banking hardware • Ability to perform Tier 2 hardware, software, system, application, and network troubleshooting • Knowledge of enterprise WAN/LAN and Wi-Fi connectivity • Ability to develop technical documentation, procedures, knowledge bases, and training materials • Understanding of credit union procedures, products, services, data processing systems, and applicable state and federal compliance regulations • Security-first mindset and ability to protect sensitive information

🏖️ Benefícios

• Comprehensive compensation package • Well-being and work-life balance programs • Career development and growth • Rewards and recognition • Commitment to Diversity, Equity and Inclusion • Market-competitive and internally equitable total rewards compensation package