Bilingual Virtual Assistant – Receptionist

🕒 Outubro 18

🇲🇽 México – Remoto

💵 $6 / hora

⏱ Meio Período

🟡 Pleno

🟠 Sênior

👨‍💼 Assistente Executivo

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 23 dias.
• As vagas desta empresa costumam ser preenchidas em 37 dias.
• 56 vagas abertas para uma equipe de 24 pessoas.

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GoLean Health

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A GoLean Health é uma empresa especializada em fornecer assistentes médicos remotos e recepcionistas virtuais para clínicas e consultórios de saúde. Nosso foco é ajudar médicos, dentistas, veterinários, quiropraxistas e optometristas, conectando-os a uma equipe virtual confiável, treinada em HIPAA e capacitada em diversas tarefas administrativas. Ao contratar assistentes virtuais da GoLean, os profissionais de saúde podem otimizar suas operações, melhorar a comunicação com os pacientes e escalar seus serviços com custo reduzido.

Descrição

• Handle high-volume inbound and outbound phone calls with patients, pharmacies, payer offices, and healthcare contacts • Communicate clearly and professionally in English and Spanish • Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance • Answer routine patient questions and escalate concerns appropriately • Manage new and existing patient scheduling through phone, email, and text • Maintain provider calendars and coordinate cancellations, reschedules, and waitlists • Conduct pre-visit outreach and document patient demographics, appointment notes, and call outcomes • Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization requirements • Document insurance verification results in the EMR and internal trackers • Process referrals and prior authorization requests; track approvals, denials, and follow-up actions • Coordinate with payer offices, provider offices, and internal team members • Maintain documentation and support inbox management, task queues, forms, uploads, and follow-up tracking • Handle patient information in a HIPAA-compliant manner • Provide proactive status updates and complete assigned tasks with minimal follow-up

🎯 Requisitos

• Strong bilingual communication skills in English and Spanish • Confident and professional on phone calls • Strong patient coordination and scheduling ability • High attention to detail and reliable follow-through • Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role • Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls • Highly organized, detail-oriented, and able to manage multiple tasks accurately • Able to work independently and communicate updates clearly • Reliable computer setup, headset, and stable internet connection for remote work • HIPAA knowledge or experience with HIPAA-compliant workflows • Clinical or healthcare background (nice to have) • Familiarity with EMR/EHR systems (nice to have) • Experience supporting internal medicine, primary care, or similar outpatient practices (nice to have)

🏖️ Benefícios

• Remote work • 6-month performance review

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