Service Design Practice Director

🕒 Setembro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $185.000 - $205.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 1%

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Good Maven

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2020

🎯 Recrutamento

💼 Consultoria

Recruitment • Consulting

Good Maven é uma empresa de recrutamento e coaching para designers. Eles contratam e orientam designers em diversos estágios de carreira, oferecendo serviços de coaching de carreira e colocação de talentos, e mantêm redes em mercados globais de alto valor para conectar talentos de design com oportunidades. Seu foco inclui designers que trabalham com hardware, software, web, IA e tecnologias relacionadas.

Descrição

• Own the standard for service design delivery quality across all engagements • Ensure work is strategically sound, systemic, and helps clients close gaps between stakeholder experiences and operational delivery • Provide delivery governance with executive partners, engagement leads, and senior practitioners • Identify delivery risks and course-correct before problems compound • Partner with practice leadership to evolve Harmonic’s service design approach • Develop senior designers into confident consultants and executive-level partners • Manage designers, embed in engagements, model excellence, and create growth opportunities • Coach communication, facilitation, and relationship skills for high-stakes client interactions • Build team capability in design and consulting • Work directly with clients on complex service design engagements • Mentor engagement leads and practitioners • Facilitate high-stakes workshops and alignment sessions • Guide clients toward systemic solutions • Build relationships with director-level and higher client stakeholders • Translate Harmonic’s value into client language • Partner with Design Operations on resourcing, project setup, and staffing by identifying skill gaps, capacity constraints, and development opportunities • Report to the CEO

🎯 Requisitos

• 10+ years in design • At least 5 years in a leadership capacity within a consultancy, agency, or in-house environment • Demonstrated success leading complex service design engagements with Fortune 500 or similarly sophisticated clients • Deep expertise in creating systemic change through service design • Mastery of service strategy, service blueprinting, journey mapping, co-creation, and systems thinking • Mastery in defining and adapting engagement approaches based on best practices, client needs, and new evidence • Experience and a clear point of view on the role of AI in services and service design • Strong point of view on how service design helps organizations address challenges • Ability to tie design outcomes to business metrics and client KPIs • Comfort discussing project P&L, scope, and delivery risk • Experience articulating design value to executive audiences • Demonstrated prowess in facilitation, storytelling, writing, and presentation • Ability to translate complex systemic challenges into compelling narratives for executives • Comfortable in ambiguity and able to guide groups toward decisions • Degree in Design, HCI, Social Sciences, Business, or equivalent professional experience • 10–25% travel

🏖️ Benefícios

• Health, dental, and vision coverage • Performance bonuses • Profit-sharing opportunities • 401(k) with 5% company contribution regardless of employee contributions • No office mandate / flexible work context • Employee healthcare 100% paid by the company • Dental and vision 99% paid for the employee • Two-week studio closure at the end of each year • Responsible Use Time Off policy with flexibility from Day 1 • Personal performance bonus of 8–12% of base salary • Company performance bonus of 4–6% of base salary