Customer Success Consultant

🕒 Julho 7

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Granicus

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1999

🏛️ Governo

☁️ SaaS

📋 Conformidade

Government • SaaS • Compliance

A Granicus é uma empresa de tecnologia focada no governo que fornece uma Government Experience Cloud e uma gama de serviços digitais para agências locais, estaduais, federais, de educação e de distritos especiais. Seus produtos incluem plataformas de engajamento e comunicação, nuvens de serviço e operações (para licenças, registros, solicitações de serviço/311), gerenciamento de reuniões e agendas, sites/CMS, ferramentas de conformidade e um Agente de Experiência do Governo com tecnologia AI para oferecer autoatendimento 24 horas por dia, 7 dias por semana. A Granicus ajuda organizações do setor público a modernizar a prestação de serviços, aumentar o engajamento dos cidadãos, automatizar fluxos de trabalho e melhorar a eficiência operacional.

Descrição

• Proactively guide clients through every step of the customer journey – from pre-sales to onboarding to implementation to support to sales – to ensure a seamless and successful Granicus signature experience • Voraciously consume Granicus and auxiliary metrics via signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption • Ensure best practices are adopted and employed along the maturity curve for respective products • Consult customers leveraging account and auxiliary analytics to increase adoption and usage • Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals • Diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field • Provide bespoke approach to client interactions, while leveraging library of resources • Advocate for customers throughout cross-functional divisions, such as product enhancements • Collaborate with sales organization to expand every aspect of on-the-ground and online intelligence • Keenly identify and document expansion opportunities in SalesForce • Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends • Enthusiastically represent Granicus at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen knowledge pillars

🎯 Requisitos

• 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools • Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices • Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation • Exceptional interpersonal skills for internal and external relationship building • Ability to thrive in a lean, self-propelling, proactive environment • Commitment to diversity of thought and consideration of different ideas • Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments

🏖️ Benefícios

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employee population