Lead Customer Success Manager

🕒 Julho 7

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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People.ai

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

A People. ai é uma empresa que revoluciona estratégias de receita utilizando inteligência artificial (IA). Eles oferecem uma solução abrangente, o SalesAI, que integra IA generativa para automatizar tarefas, avaliar a saúde das contas e fornecer recomendações de coaching. Sua plataforma melhora a gestão do relacionamento com o cliente (CRM) por meio de captura e análise de dados automatizadas, tornando os processos de vendas mais eficientes. A People. ai atende indústrias como alta tecnologia, ciências da vida e telecomunicações, com o objetivo de otimizar estratégias de go-to-market (GTM) e melhorar os resultados de receita para equipes de vendas, operações de receita, capacitação e marketing.

Descrição

• Build and execute strategic success plans with clear business objectives and ROI metrics. • Own the customer lifecycle—from onboarding to adoption, renewals, and growth. • Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives • Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption • Identify and develop new champions within top accounts to expand Backstory's influence • Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth • Partner closely with Sales, Product, and Engineering to drive continuous value delivery • Advocate for customers by providing product feedback and insights to influence the roadmap • Contribute to Backstory's customer marketing efforts by delivering case studies and references

🎯 Requisitos

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC) • Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders • Deep understanding of Sales, Marketing, and Revenue Operations workflows • Strong experience in customer engagement, renewals, and expansion planning • Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus • Ability to travel 15% for customer meetings, EBRs, and success milestones • Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations • A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals • Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact • Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

🏖️ Benefícios

• Regular employees may be eligible for commissions or bonus programs (target included in OTE) • equity • benefits