Customer Success Manager, Enterprise

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🕒 Julho 7

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Scribe

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

☁️ SaaS

⚡ Produtividade

🏢 Corporativo

SaaS • Productivity • Enterprise

Scribe é uma plataforma de automação de fluxo de trabalho que melhora a produtividade da equipe ao criar e compartilhar automaticamente guias passo a passo para processos internos. Projetada para equipes de operações, atendimento ao cliente e RH, simplifica a documentação, treinamento e integração, aproveitando a IA para gerar SOPs, materiais de treinamento e visões gerais de processos. Scribe permite que as organizações centralizem seu conhecimento, reduzam o tempo de treinamento e melhorem a conformidade com seus recursos fáceis de usar e integrações em várias plataformas.

Descrição

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion • Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption • Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities • Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units • Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision • Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion

🎯 Requisitos

• Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction • Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle • Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor • Uses data to build value narratives, identify risk early, and influence decisions at the executive level • Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold • Comfortable with up to 25% travel and knows how to make in-person time count

🏖️ Benefícios

• Health, dental, and vision insurance for you and your dependents • Flexible paid time off and company holidays • 401(k) • Paid parental leave • Commuter benefits • Home office stipend