Director – Embedded Process Consulting

🕒 Abril 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Granicus

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1999

🏛️ Governo

☁️ SaaS

📋 Conformidade

Government • SaaS • Compliance

A Granicus é uma empresa de tecnologia focada no governo que fornece uma Government Experience Cloud e uma gama de serviços digitais para agências locais, estaduais, federais, de educação e de distritos especiais. Seus produtos incluem plataformas de engajamento e comunicação, nuvens de serviço e operações (para licenças, registros, solicitações de serviço/311), gerenciamento de reuniões e agendas, sites/CMS, ferramentas de conformidade e um Agente de Experiência do Governo com tecnologia AI para oferecer autoatendimento 24 horas por dia, 7 dias por semana. A Granicus ajuda organizações do setor público a modernizar a prestação de serviços, aumentar o engajamento dos cidadãos, automatizar fluxos de trabalho e melhorar a eficiência operacional.

Descrição

• Lead end-to-end AI-enabled business transformation initiatives across functions, from problem identification through implementation and value realization. • Embed within functions (e.g., Sales, CS, Support, Operations) to deeply understand workflows, pain points, and opportunities for AI-driven improvement. • Identify, size, and prioritize high-impact AI use cases focused on eliminating manual work, improving cycle times, increasing productivity, and driving growth. • Redesign core business processes to incorporate AI-powered workflows, copilots, and agents in partnership with the engineering/platform team. • Act as a “translator” between business and technical teams—ensuring use cases are well-defined, feasible, and tied to measurable outcomes. • Lead hands-on implementation of process changes, including piloting solutions, refining workflows, and driving adoption within teams. • Own value creation: define KPIs, track impact (e.g., time saved, cost reduction, revenue growth), and ensure initiatives deliver tangible business results. • Build and lead a high-performing team of internal consultants to execute across multiple concurrent transformation workstreams. • Develop repeatable methodologies, playbooks, and frameworks for AI-enabled process transformation across the enterprise. • Drive alignment and influence across senior stakeholders, navigating a highly matrixed organization to remove blockers and accelerate execution. • Partner with Legal, Security, IT, and Engineering to ensure redesigned processes meet governance and risk requirements. • Support executive communication, including synthesizing insights, framing decisions, and reporting progress to leadership and the board as needed.

🎯 Requisitos

• 8–12+ years of relevant experience, with background in top-tier management consulting. • Proven track record of leading end-to-end transformation initiatives—from problem structuring through implementation and measurable results. • Demonstrated ability to redesign business processes and drive real adoption, not just recommend solutions. • Experience working on AI, automation, or digital transformation initiatives, with the ability to translate technology capabilities into business outcomes. • Strong business judgment and structured problem-solving skills; able to break down ambiguous problems and drive to actionable solutions. • Experience working cross-functionally with both business leaders and technical teams; able to engage credibly with engineering counterparts. • Track record of personally owning workstreams and delivering results. • Experience managing and developing high-performing teams in a consulting or transformation environment. • Strong analytical and quantitative skills. • Executive presence with the ability to influence senior stakeholders and drive alignment in complex environments. • Comfort operating in ambiguity and fast-paced environments, with a bias toward action and implementation. • Experience in SaaS or enterprise software environments preferred.

🏖️ Benefícios

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.