Senior Project Manager

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🕒 Maio 12

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Granicus

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1999

🏛️ Governo

☁️ SaaS

📋 Conformidade

Government • SaaS • Compliance

A Granicus é uma empresa de tecnologia focada no governo que fornece uma Government Experience Cloud e uma gama de serviços digitais para agências locais, estaduais, federais, de educação e de distritos especiais. Seus produtos incluem plataformas de engajamento e comunicação, nuvens de serviço e operações (para licenças, registros, solicitações de serviço/311), gerenciamento de reuniões e agendas, sites/CMS, ferramentas de conformidade e um Agente de Experiência do Governo com tecnologia AI para oferecer autoatendimento 24 horas por dia, 7 dias por semana. A Granicus ajuda organizações do setor público a modernizar a prestação de serviços, aumentar o engajamento dos cidadãos, automatizar fluxos de trabalho e melhorar a eficiência operacional.

Descrição

• Manage large customer projects during the implementation lifecycle • Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account • Prioritize initiatives based on business needs and requirements • Serve as an advisor to the customer as they improve their online processes • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management • Create and maintain project plans, project status reports, and other relevant project documentation • Identify potential implementation risks and mitigation • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team • Collaborate and work closely with internal partners.

🎯 Requisitos

• Minimum of 5 years of experience in program/project management, preferably in a customer-facing role • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement • Knowledge of project management tools, methodologies, and best practices • Ability to work independently and collaboratively within a team • Ability to manage conflict and influence decision-making at all levels of the organization • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth • Solid understanding of Customer Relationship Management (CRM) • Proactive and data driven • Excellent communications skills – listening, verbal, and written • Bilingual (English and French) – required.

🏖️ Benefícios

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guest discussions on issues impacting our employee population