Customer Success Manager

🕒 Outubro 27

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Granum

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📣 Marketing

🤝 B2B

💰 $74.000.000 Venture Round em 2022-01

Marketing • B2B

Granum é um serviço online de hospedagem e compartilhamento de imagens que permite aos usuários fazer upload, organizar e incorporar imagens e álbuns. Ele suporta uploads por arrastar e soltar, links diretos de imagem, códigos de incorporação BBCode/HTML, temporizadores configuráveis de exclusão automática e uma assinatura freemium/Pro com limites mais altos e acesso à API. A plataforma enfatiza o compartilhamento fácil, suporte multilíngue e gestão simples de contas com controles de privacidade e termos de serviço.

Descrição

• Own the client relationship after clients graduate from implementation • Create strategies using direct client feedback and data-driven analysis to increase the value clients receive from LMN • Drive renewals and expansion while collaborating with team members to generate opportunities • Create and monitor customer health metrics to identify churn risks and accounts needing assistance • Audit customer adoption trends in ChurnZero to identify product experiences needing simplification • Manage the NPS process from start to finish and work with detractors to improve their LMN experience • Represent the voice of the customer in evaluations of core product, marketing, and sales processes • Provide customer insights to maximize platform value and help grow the customer base • Act as an advocate between Granum and a book of accounts • Help develop SOPs for high-ARR accounts • Monitor and encourage feature adoption, including promoting webinars and in-person events • Travel to support or facilitate education success events, including BootCamps, tradeshows, webinars, and partner events

🎯 Requisitos

• Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role • Impressive executive presence and exceptional communication skills • Highly organized, collaborative, and detail oriented • Ability to create structure in ambiguous situations and design effective processes • Bias for action • Experience working with cross-functional teams, including Sales, Product, Marketing, and Implementation • Experience building and maintaining relationships while mitigating churn and driving engagement and renewals • Empathetic, positive attitude with a desire to help customers reach their goals • Results-driven mentality, with a bias for speed and action • Strong analytical skills with the ability to translate data into insights • Experience with Excel preferred • Comfort in a small company where teams move quickly and employees wear many hats in a dynamic environment • Candidates must have proper work authorization to work for any employer in Canada or the U.S., without sponsorship from the company

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage with multiple plan options in the U.S. • HSA/FSA accounts, disability and life insurance in the U.S. • Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage in Canada • 401(k) matching for U.S. employees • RRSP matching for employees in Canada • Tailored career development conversations • Support for tools, courses, and resources • Unlimited Paid Time Off • Paid company holidays • Company-wide winter break from December 24 to January 1 • 10-15% bonus

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo