Customer Success Partner

Vaga não está no LinkedIn

🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Greenhouse Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Greenhouse Software é uma provedora líder de soluções de software de contratação desenhadas para empresas que priorizam as pessoas. A empresa oferece uma plataforma abrangente de recrutamento e integração que aprimora cada aspecto do processo de contratação. A Greenhouse Software foca em contratações estruturadas e em diversidade, igualdade e inclusão, ajudando organizações a melhorar seus resultados de recrutamento e a criar melhores experiências para os candidatos. Suas ferramentas visam otimizar a eficiência e a eficácia das equipes de recrutamento, reduzindo preconceitos e alavancando a automação para acelerar a aquisição de talentos. A Greenhouse Software faz parcerias com outros provedores de tecnologia para oferecer integrações e funcionalidades adicionais, tornando-a uma escolha versátil para pequenas e grandes empresas em todo o mundo.

Descrição

• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner • Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria • Lead quarterly business reviews focused on outcomes, adoption insights, and value realization • Partner with Account Management to support renewals and expansions, targeting strong retention and growth • Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities • Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements • Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy • Develop and share success stories that demonstrate clinical, operational, and organizational impact • Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making

🎯 Requisitos

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology • Proven success managing 10+ strategic or enterprise accounts at a time • Strong ability to communicate customer value using data and outcomes • Strong experience in increasing product utilization across accounts • Skilled in executive engagement, success planning, and facilitating high-impact business reviews • Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero • Strong analytical, organizational, and communication skills • Collaborative and comfortable working across multidisciplinary teams • Bachelor’s degree required; certification in Customer Success or advanced business training preferred • Ability to travel 30% for customer visits.

🏖️ Benefícios

• A product that positively impacts people's lives every single day. • A team of amazing people with a shared vision and the infinite drive to make it happen • wide and generous health benefits • significant equity and 401(k) plans matched to 4%. • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy. • Unlimited PTO • Fully remote work environment • Additional mental health days off you can take any given moment simply because you need them.