Senior Production/Operations Specialist

🕒 Julho 30

🏛️ District of Columbia, Florida, +2 estados a mais – Remoto

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🤠 Texas – Remote ☕ Washington – Remote

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Gritter Francona

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

Gritter Francona é uma empresa de serviços profissionais, fundada por veteranos, localizada em Rockville, MD, que oferece suporte à missão e serviços de tecnologia para clientes governamentais e empresariais. A empresa enfatiza as habilidades e valores dos veteranos e oferece transformação e otimização, tecnologia da informação (migração para a nuvem, integração de sistemas, arquitetura de negócios, automação), governança de dados e análises, integração de IA e desenvolvimento de soluções, e serviços de cibersegurança, incluindo DevSecOps, testes de penetração, avaliação de vulnerabilidades e gestão de identidade e acesso. A Gritter Francona também oferece gestão de programas, treinamento, operações de mídia e comunicações, suporte financeiro/orçamentário/aquisições, e suporte executivo/administrativo, posicionando-se como um contratante de TI e segurança focado no governo.

Descrição

• Lead and coordinate day-to-day production and operational activities supporting enterprise healthcare information technology services. • Oversee execution of training operations, production support activities, and value stream initiatives to ensure timely and effective service delivery. • Coordinate activities across multiple functional organizations to support operational objectives, system performance, and customer requirements. • Monitor operational performance and implement continuous process improvements that enhance efficiency, quality, and service delivery. • Develop operational plans, schedules, and resource strategies to support production objectives and organizational priorities. • Forecast customer demand, workload requirements, and resource utilization to ensure operational readiness and effective service delivery. • Collaborate with program leadership, clinical stakeholders, technical teams, and business managers to coordinate operational activities and resolve issues affecting production performance. • Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities for process optimization. • Lead operational response activities during surge support, production issues, system releases, and implementation events. • Ensure production activities align with organizational policies, quality standards, service level agreements, and federal healthcare requirements. • Coordinate operational improvements that enhance workflow efficiency, customer satisfaction, and overall organizational performance. • Identify operational risks and implement mitigation strategies to minimize disruptions to clinical and business operations. • Prepare operational reports, status updates, performance analyses, and recommendations for program leadership. • Support governance activities by developing and maintaining operational procedures, documentation, and best practices.

🎯 Requisitos

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Operations Management, Public Health, or a related field. • Minimum of **8 years** of progressively responsible experience in production operations, operations management, healthcare administration, healthcare information technology, or related operational environments. • Demonstrated experience coordinating cross-functional operational activities within complex organizations. • Experience managing production operations, operational planning, workflow optimization, and process improvement initiatives. • Strong understanding of healthcare operations, customer service delivery, performance management, and operational governance. • Experience forecasting workload, coordinating resources, and supporting operational readiness. • Excellent organizational, analytical, problem-solving, and communication skills. • Proven ability to collaborate effectively with executive leadership, program managers, technical teams, and business stakeholders.

🏖️ Benefícios

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development