Account Manager

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🕒 Julho 7

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Growe Talents

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📣 Marketing

🎯 Recrutamento

Consulting • Marketing • Recruitment

A Growe Talents é uma agência de recrutamento especializada no setor de iGaming, focada em conectar profissionais ambiciosos com vagas que impulsionam tanto o crescimento pessoal de carreira quanto o desempenho empresarial. Nascida da equipe especialista em recrutamento da Growe, a empresa conecta talentos a oportunidades em diversas funções, como desenvolvimento de software, CRM, marketing, conteúdo e risco, enfatizando combinações significativas com base em habilidades, valores e potencial de crescimento. A Growe Talents também promove oportunidades globais, recompensas baseadas em desempenho, e benefícios voltados para apoiar candidatos e clientes em uma indústria inovadora e de ritmo acelerado.

Descrição

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior; • Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status; • Deliver personalized communication through calls, messages, promotions, and tailored offers; • Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement; • Use data and customer insights to make informed decisions and optimize portfolio performance; • Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience; • Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations; • Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

🎯 Requisitos

• 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles; • Experience in the iGaming industry is highly preferred; • Understanding of the iGaming and Sports Betting market would be a strong advantage; • Good understanding of key iGaming KPIs and player lifecycle metrics; • Strong analytical skills with the ability to interpret customer data and identify trends; • Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage; • Familiarity with workflow tools such as Jira or similar platforms is a plus; • Knowledge of regulatory compliance within the gaming industry would be beneficial.

🏖️ Benefícios

• Health & Wellness Focus • Global Medical Coverage • Growth Opportunities • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.) • Performance-Driven Rewards • Dynamic Work Environment