Strategic Account Manager

🕒 Julho 7

🏄 California – Remoto

🏄 California – Remote

💵 $220.000 - $290.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Reindeer

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

📦 Logística

💼 Consultoria

🛡️ Seguros

Logistics • Consulting • Insurance

Reindeer é uma plataforma de IA para empresas que transforma equipes operacionais na estratégia de IA de uma organização, automatizando, escalando e expandindo fluxos de trabalho de ponta a ponta. Ela oferece habilidades de IA modulares e pré-treinadas, controles human-in-the-loop, auditabilidade, e é implantada na infraestrutura do cliente enquanto integra-se a sistemas como SAP, Oracle, NetSuite, Workday e ServiceNow. A Reindeer está focada em automatizar operações em finanças, cadeia de suprimentos, compras, jurídico/conformidade e serviços empresariais globais para reduzir tempos de ciclo, lidar com exceções e melhorar continuamente os processos.

Descrição

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advise your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

🎯 Requisitos

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS • Proven quota carrier with clear retention and expansion ownership • Experience managing complex enterprise accounts and multi-stakeholder relationships • Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end • Executive presence and strong communication skills • Thrives in early-stage environments • Analytical and data-driven mindset • Solid understanding of AI concepts and enterprise applications • Nice to Have • Experience in an early-stage or founding role • Specific experience with enterprise platforms or workflow automation • Domain expertise in Financial Services or Supply Chain industries