Patient Access Manager

🕒 Setembro 30

🗽 New York, North Carolina – Remoto

🗽 New York – Remote 🌲 North Carolina – Remote

💵 $152.250 - $253.750 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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GSK

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏭 Manufatura

💊 Farmacêutico

🏥 Saúde

Manufacturing • Pharmaceuticals • Healthcare

Estamos unindo ciência, tecnologia e talento para nos anteciparmos às doenças, juntos.

Descrição

• Serve as the single point of contact for consented patients, caregivers, providers, and office staff across the GSK Oncology portfolio • Guide patients through onboarding, access, and ongoing treatment-journey phases • Provide approved oncology-specific information and education, including benefit discussions, product and disease-state information per the PI, and program resources • Conduct welcome calls and ongoing journey touchpoints using approved call guides, FAQs, and Prescribing Information • Support patient enrollment in GSK services, including PAP, and guide patients and offices through enrollment requirements, missing information, and consent capture • Provide treatment education and offer the ISI and PI whenever product education is delivered • Educate patients on coverage outcomes, cost-sharing, financial assistance, alternate coverage, and independent foundations within program rules • Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists • Conduct communications through approved recorded telephony and program systems while verifying identifiers and consent status • Maintain accurate documentation in GSK internal systems and Salesforce Health Cloud/CRM • Capture and report adverse events and product quality complaints within required timeframes • Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs • Support office-level access case resolution, including benefit investigations, prior authorizations, and appeals • Identify access and reimbursement barriers and escalate complex issues to specialist access functions and leadership • Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within compliance boundaries • Maintain strict separation between patient-facing and account-facing activities and protect patient-identifiable information • Follow SOPs, business rules, company policies, compliance guidance, HIPAA requirements, and applicable regulations

🎯 Requisitos

• Bachelor's degree • 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria • Ability to travel up to 20%, including overnights • Valid driver's license • Candidates should reside within the assigned territory or within 30 miles of the territory border • Extensive experience in oncology patient navigation, access and reimbursement, or hub case management preferred • Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree preferred • Active RN license and Bachelor of Science in Nursing (BSN) preferred • Experience using CRM and case-management platforms, preferably Salesforce Health Cloud • Excellent verbal, written, and presentation communication skills • Ability to use approved materials and comply with federal, state, and local regulations, HIPAA requirements, SOPs, and business rules

🏖️ Benefícios

• Annual bonus • Eligibility to participate in a share based long term incentive program • Health care and other insurance benefits for employee and family • Retirement benefits • Paid holidays • Vacation • Paid caregiver/parental and medical leave

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