Account Representative – Behavioral Health

🕒 Outubro 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $40.000 - $50.000 / ano

⏰ Tempo Integral

🟢 Júnior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ComPsych

ComPsych

1001 - 5000 funcionários

Fundada em 1984

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

ComPsych é um fornecedor líder de programas de assistência ao empregado (EAP), oferecendo serviços de saúde mental e bem-estar aos funcionários e suas famílias. A empresa se concentra em melhorar a produtividade no local de trabalho, fornecendo serviços de apoio que ajudam os funcionários a gerenciar desafios pessoais e relacionados ao trabalho. As soluções da ComPsych incluem aconselhamento, intervenção em crises e diversos programas de bem-estar projetados para aprimorar a satisfação e o desempenho geral dos funcionários.

Descrição

• Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed • Use independent judgement and discretion when handling matters related to assigned accounts • Respond to client inquiries and resolve issues • Retain and grow book of business by meeting customer satisfaction ratings, identifying upselling opportunities, creating marketing strategies, and collaborating on product enhancements • Advocate the benefits of ComPsych’s products and services to customers • Implement and manage effective delivery of customers’ programs, including communication strategies, customer training, issue resolution, and utilization reporting • Create retention strategies and annual account planning with the Director, Account Services • Determine appropriate delivery of ComPsych’s products and services, resulting in customized communication strategies and training • Schedule quarterly face-to-face meetings or conference calls with customers to discuss goals, status, and utilization • Support other Account Managers with servicing large/complex accounts • Build strong working relationships with ComPsych’s business leaders • Maintain a professional demeanor representing ComPsych’s values and standards • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree required • 1+ years of experience creating and maintaining successful customer relationships required • Healthcare background a plus • Sales experience a plus • Outstanding interpersonal skills • Computer literacy required in Microsoft Office Suite • Stable work history required • Ability to travel up to 25% of the time • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer

🏖️ Benefícios

• Full benefits package • Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Robust EAP • Wellness program • Bonus

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