Strategic Analytics Account Manager

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $114.000 - $192.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Guidewire Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

🛡️ Seguros

💰 $750.000 Series C em 2008-03

Software • Insurance • Cloud Computing

A Guidewire Software é uma fornecedora líder de soluções de software para o setor de seguros de Property & Casualty (P&C, seguros de danos). A empresa oferece uma plataforma abrangente que inclui aplicações core como PolicyCenter, ClaimCenter e BillingCenter, além de analytics avançados e uma robusta plataforma em nuvem. A Guidewire tem foco em promover transformações digitais, aprimorar a eficiência operacional e elevar o atendimento ao cliente para seguradoras no mundo todo. Por meio de colaborações e parcerias, a Guidewire dá suporte a uma ampla gama de produtos e serviços de seguros, incluindo usage-based insurance (por uso) e embedded insurance (seguros integrados). Com seu compromisso com a inovação e o sucesso do cliente, a Guidewire continua a capacitar as seguradoras a atender às demandas em evolução do setor.

Descrição

• Manage a portfolio of Analytics clients across the full lifecycle, from onboarding and adoption through value realisation, renewal and expansion • Maintain visibility of client objectives, usage, account health, risks and opportunities, and move relationships forward • Understand client decisions, workflows and business problems and identify how Guidewire’s data and analytics capabilities can help • Translate ambiguous requirements into practical use cases and support clients in embedding capabilities into their processes • Manage renewal readiness and proactively identify and address retention risks • Partner with Sales and Portfolio Leaders to develop expansion and cross-sell opportunities • Build trusted relationships with business, technical and executive stakeholders • Navigate complex client organisations, identify decision-makers and champions, manage challenging conversations and guide clients on maximising Guidewire Analytics value • Bring together Product, Sales, Support, Professional Services and other specialists to resolve issues and advance client objectives • Represent client needs internally, communicate product gaps and emerging requirements, and connect client priorities with Guidewire’s capabilities and product direction • Develop knowledge of Guidewire’s Analytics portfolio and relevant data and risk domains • Share successful use cases and best practices across the client portfolio • Contribute to client events, industry discussions and the continued development of Guidewire’s Analytics proposition

🎯 Requisitos

• Five or more years in customer success, consulting, sales, account management or a similar client-facing role • Experience owning complex client relationships and commercial outcomes • Experience working with data, analytics or technology solutions • Ability to understand how data can be applied to business decisions • Experience with weather, natural hazard, property, geospatial, environmental or other risk-related data is particularly valuable • Able to ask the right questions, structure complex or unclear problems and turn business requirements into actionable solutions • Comfortable discussing APIs, datasets, integrations, analytical models and dashboards without needing to be a software engineer or data scientist • Able to recognise client risk and growth opportunities, balance client and commercial priorities and navigate renewal, usage and expansion conversations • Comfortable operating in a fast-moving environment where products, processes and requirements continue to evolve • Able to make pragmatic decisions with incomplete information, take initiative and adapt quickly as priorities change • Able to build credibility with senior, business and technical stakeholders and mobilise people across different teams without direct authority • Curious and able to quickly build knowledge of new products, datasets, technologies and use cases • P&C insurance experience is welcome but not required • Familiarity with the use of data in risk selection, pricing, underwriting or claims is advantageous • The role requires travel to client locations, Guidewire offices and industry events as appropriate

🏖️ Benefícios

• Health insurance • Dental insurance • Vision insurance • Paid time off • Company sponsored retirement plan • Some roles may be eligible for the annual company bonus plan • Some roles may be eligible for commissions • Some roles may be eligible for long term incentive awards