Regional Service Manager

Vaga não está no LinkedIn

🕒 4 dias atrás

🏄 California – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of GVW Group

GVW Group

201 - 500 funcionários

Fundada em 1993

💼 Consultoria

📦 Logística

🚘 Automotivo

Consulting • Logistics • Automotive

GVW Group é uma dinâmica holding industrial fundada em 1993, dedicada ao investimento em empresas, ao crescimento e ao início de negócios em diversos setores, incluindo manufatura, distribuição, tecnologia, big data, engenharia e eficiência energética. A empresa aproveita grandes talentos e tecnologia de ponta para construir negócios escaláveis em estágio inicial, de alto crescimento e de médio porte. GVW Group opera globalmente e incorpora uma abordagem proativa e orientada para resultados para criar valor, muitas vezes trabalhando com equipes de gestão existentes e promovendo um ambiente empreendedor. A empresa tem investido na fabricação de veículos comerciais pesados, TI e produtos sustentáveis e ecológicos. Com empresas como Autocar, Aculocity e GreenOhm, GVW Group apoia seus afiliados buscando oportunidades em tecnologia avançada que possam penetrar em novos mercados.

Descrição

• Manage all aspects of service for dealerships and customers • Ensure satisfaction with service work • Assist customers and dealers with troubleshooting and repair of service-related problems • Manage overall service delivery performance and customer satisfaction for the assigned region • Develop corrective action plans with dealerships and customers to close service delivery gaps • Track, report, and follow up on product and technical issues • Work proactively with the Autocar Solutions Team • Review dealer service operations and suggest improvements, including required tooling • Promote and ensure dealerships have Autocar-trained technicians to handle workload • Develop and manage strong relationships across customer organizations • Maintain customer confidence in the Autocar product • Build relationships with Regional Business Managers and National Account Sales • Coordinate with engineering and technical service departments to meet service performance and quality specifications • Coordinate cost-effective, self-managed travel schedules • Perform other duties as assigned

🎯 Requisitos

• Bachelor's degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience • Class B Commercial Driver License or ability to obtain • Automotive Service Excellence (ASE) Certification or ability to obtain • Cummins Certification preferred • Allison Certification preferred • Ability to obtain Autocar Master Technician Certification • Previous experience in the Heavy-Duty Truck industry required • Refuse industry experience preferred • Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry concepts • Thorough working knowledge of MS Office • Knowledge of AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred • Ability to sit at a desk for extended periods while working on computer-aided design software • Capable of standing, walking, and bending during lab testing or production floor visits • Ability to lift and carry up to 25 pounds • Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens

🏖️ Benefícios

• Competitive compensation that recognizes your skills, experience, and impact • Performance-based annual bonuses • Comprehensive medical, dental, and vision coverage • 401(k) with a 4% company match • 8 paid company holidays

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