Manager, Fraud Prevention – Detection

🕒 5 dias atrás

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $91.000 - $145.600 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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H&R Block

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

💸 Finanças

👥 B2C

🤝 B2B

Finance • B2C • B2B

A H&R Block é uma empresa norte-americana de preparação de impostos e serviços financeiros que oferece serviços presenciais e online de declaração de impostos, profissionais de contabilidade, contabilidade para pequenas empresas e folha de pagamento, além de produtos financeiros relacionados, como antecipação de reembolsos e cartões pré-pagos. Fundada em 1955, opera escritórios de impostos de varejo, franquias e plataformas digitais para atender consumidores e pequenas empresas com soluções fiscais, contábeis e financeiras.

Descrição

• Lead fraud prevention and detection strategy across key customer and payment journeys, including rule management, risk scoring, decisioning logic, control design, and prioritization • Identify emerging fraud threats, attack patterns, transaction behavior, account activity, payment flows, and other risk signals • Translate fraud intelligence into actionable control enhancements • Shape and manage the fraud capability roadmap across rules, scoring, AI/ML models, identity verification, behavioral signals, vendor tooling, automation, and real-time decisioning • Own fraud performance, including fraud losses, fraud capture rates, false positives, manual review volume, customer friction, and control effectiveness • Partner with Product, Engineering, Data Science, Analytics, Compliance, Customer Care, and Operations teams • Strengthen fraud controls, automate manual processes, and embed fraud prevention into customer experiences • Lead and coach the fraud prevention and detection team • Set priorities, performance and quality standards, and execution accountability • Develop data-driven business cases for fraud investments • Lead root cause analysis of fraud events, trends, control failures, and significant escalations • Drive sustainable corrective actions to reduce future risk exposure • Establish and maintain SOPs, governance routines, reporting cadences, and operational controls • Support regulatory expectations and partner requirements

🎯 Requisitos

• Bachelor’s degree in Business, Finance, Risk Management, Data Analytics, Information Systems, or a related field, or the equivalent through a combination of education and related work experience • 7+ years leading fraud prevention, fraud detection, fraud strategy, payments risk, digital identity, banking, fintech, e-commerce, tax, or financial services fraud programs • Proven ownership of fraud performance metrics including fraud loss reduction, fraud capture, false positive management, manual review optimization, operational efficiency, and customer experience outcomes • Hands-on experience designing, implementing, tuning, and evaluating fraud rules, risk scoring strategies, fraud controls, and automated decisioning environments • Strong analytical capabilities using dashboards, model outputs, transaction trends, case analysis, experimentation, and data insights • Strong communication and storytelling skills for translating complex fraud risks and data insights into actionable recommendations and business cases • Practical experience with AI/ML fraud models, including model performance monitoring, tuning, feature evaluation, or data-driven decisioning in production environments • Experience leading high-performing teams, coaching employees, prioritizing work, and driving accountability in a fast-paced fraud or risk environment • Experience operating within regulated financial services, payments, banking, card, tax, lending, or related fraud risk environments • Preferred: experience with identity verification, synthetic identity detection, account takeover prevention, behavioral analytics, device intelligence, authentication, and transaction monitoring • Preferred: experience with fraud decisioning platforms, orchestration tools, rules engines, risk scoring systems, and real-time fraud prevention technologies • Preferred: experience driving automation, reducing manual review, improving workflow efficiency, and scaling fraud operations through technology • Preferred: experience leading cross-functional fraud initiatives from problem identification through implementation, measurement, optimization, and ongoing governance

🏖️ Benefícios

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning opportunities