Senior Manager – Payments Analytics

🕒 Outubro 30

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

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• Aberta há 12 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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Hard Rock Digital

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2020

🎲 Jogos de Azar

🎮 Jogos

💰 $85.000.000 GROWTH EQUITY NON VC em 2023-03

Gambling • Gaming

A Hard Rock Digital é o braço de interactive gaming e sports betting da Hard Rock International e da Tribo Seminole da Flórida. A empresa desenvolve e opera a plataforma de apostas esportivas Hard Rock Bet e o cassino online (disponíveis em aplicativo mobile e desktop), além dos aplicativos de social gaming da Hard Rock Games, oferecendo experiências de sports betting, cassino online (slots, jogos de mesa e live casino) e casual/social gaming associadas à marca de entretenimento Hard Rock. A Hard Rock Digital é o veículo exclusivo da Hard Rock International e da Seminole Gaming para interactive gaming e sports betting em escala global.

Descrição

• Develop and execute a scalable payments strategy aligned with operational and business objectives • Lead initiatives to improve payment acceptance rates, reduce payment friction, and optimize payment performance • Serve as a subject matter expert on payment operations, processors, and industry best practices • Partner with Risk, Fraud, Compliance, Product, and Operations teams on strategic initiatives • Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs • Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience • Analyze payment data and operational trends to identify gaps, risks, and optimization opportunities • Develop scalable operational processes and reporting frameworks • Evaluate vendor performance, negotiate operational improvements, and ensure service-level expectations are met • Partner with vendors and internal teams to implement enhancements and support new payment capabilities • Support payment security and operational integrity with Fraud and Risk teams • Identify and mitigate operational and financial risks associated with payment processing • Collaborate with Product and Engineering to improve payment infrastructure, workflows, and integrations • Support implementation of new payment methods, tools, and technologies • Drive automation and operational efficiencies through data-driven decision-making and process enhancement initiatives • Report directly to the Director of Payments

🎯 Requisitos

• Minimum of 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce industry • Strong understanding of payment processing ecosystems including credit cards, ACH, PayPal, digital wallets, and alternative payment methods • Experience managing payment processors, gateways, banking relationships, and third-party vendors • Proven success optimizing payment performance, operational workflows, and payment acceptance strategies • Excellent communication skills with the ability to translate complex operational concepts into actionable business insights • Strong analytical and problem-solving skills with the ability to interpret large data sets and make data-driven decisions • Knowledge of payment compliance requirements, regulatory standards, and card brand rules • Experience handling chargebacks, disputes, payment risk, and operational escalations preferred • Familiarity with SQL, reporting tools, AI and data analytics platforms is a plus • Ability to manage multiple priorities and adapt quickly within a fast-paced environment

🏖️ Benefícios

• Competitive pay and benefits • Start-up culture backed by a secure, global brand • Career growth opportunities within a rapidly expanding organization • Collaborative and innovative team environment • Potential hybrid scheduling flexibility

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