Professional Services Engagement Manager

🕒 Junho 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $198.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Harness

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2016

☁️ SaaS

🔒 Cibersegurança

Software • SaaS • Cybersecurity

A Harness é uma plataforma de entrega de software que permite às organizações simplificar o processo de desenvolvimento por meio de Integração Contínua (CI) e Entrega Contínua (CD). A plataforma oferece ferramentas para gerenciamento de repositórios de código, infraestrutura como código e feature flags, e fornece insights sobre processos de engenharia de software. A Harness capacita os desenvolvedores a aumentar a produtividade enquanto garante a segurança e a confiabilidade no ciclo de vida de implantação de software.

Descrição

• Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success. • Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization. • Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes. • Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution. • Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk. • Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts. • Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey. • Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution. • Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency. • Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services. • Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion • Instill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran

🎯 Requisitos

• 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem. • 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc • Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices. • Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes. • Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes. • Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations. • Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences. • Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes. • Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting. • A customer-first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives. • Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.

🏖️ Benefícios

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement