Client Success Executive

🕒 Junho 29

🌽 Illinois, Texas – Remoto

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Harris & Harris

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1968

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private equity em 2019-11

Healthcare • Consulting • Logistics

A Harris & Harris é uma empresa de cobrança de dívidas e gestão de contas a receber que se especializa em comunicações multicanal e soluções de recuperação orientadas por tecnologia para clientes nos setores governamental, de autoridades de pedágio, saúde, telecomunicações, serviços públicos e bancário. A empresa enfatiza programas de recuperação personalizados, práticas robustas de segurança e conformidade, relatórios e análises abrangentes, e engajamento sob medida do consumidor (incluindo pagamento móvel/via texto). Oferece serviços profissionais para aumentar as taxas de recuperação e melhorar a experiência do consumidor, mantendo rigorosa segurança de dados e certificações regulatórias.

Descrição

• Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction • Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding • Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded • Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client • Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld • Troubleshoots issues and research problems as they arise • Ensures high priority work is completed within the assigned time frames • Increases communication and visibility with current clients in organization • Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level • Collaborates with Operations to enhance revenue with current clients • Promotes process improvements with clients and operations • Creates a solid and consistent stream of communication between Operations and current clients

🎯 Requisitos

• 4 – 7 years of experience collaborating with external clients • 4 – 7 years of experience in meeting face to face with external clients • Bachelor’s Degree or higher level of education or equivalent experience • Excellent presentation skills • Excellent organization skills • Excellent communication skills (written and verbal) • Excellent analytical skills • Proficient working knowledge of Microsoft Office • Experience in financial services or collections preferred • Established home office and experience working from home preferred • Ability to travel 40% of the year

🏖️ Benefícios

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP, and Travel Assistance • Tuition Reimbursement • Paid Time Off, Wellness, and Sick Days • Additional benefits such as identity theft protection • Flexible spending accounts • Pre-tax commuter benefits