Supervisor, Digital Clinic Operations

🕒 5 dias atrás

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 10%

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Healthcare Outcomes Performance Co. (HOPCo)

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🤝 B2B

☁️ SaaS

💰 Private equity em 2019-02

Healthcare • B2B • SaaS

A Healthcare Outcomes Performance Co. (HOPCo) é a maior organização de cuidados ortopédicos baseados em valor nos EUA, especializada na entrega, gestão e criação de valor em cuidados abrangentes do sistema musculoesquelético (MSK). Liderada por médicos e executivos ortopédicos, a HOPCo opera uma rede clínica integrada de MSK acreditada e oferece soluções de parceria prática e de sistema de saúde, programas de saúde populacional voltados para o pagador e cuidados baseados em valor, análises e relatórios de resultados, e ferramentas digitais de engajamento do paciente para alinhar partes interessadas, melhorar resultados e reduzir os custos totais de MSK.

Descrição

• Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results • Support Value-Based Care programs and initiatives • Demonstrate outcomes through established metrics and patient satisfaction surveys • Lead staff to efficiently direct patient flow throughout the clinic • Assist with checking patients in and out and entering medical history into the EMR as needed • Supervise all clinic staff and serve as the primary contact for Digital Clinic support staff • Manage clinic operations and assigned audits • Ensure new hires are trained and follow Standard Operating Procedures and workflows • Lead ongoing quality monitoring of staff competencies and assist with staff training and education • Complete employee evaluations and administer corrective actions • Conduct regularly scheduled staff meetings and daily/weekly/monthly staff huddles • Interact with patients and customers daily to resolve issues and concerns • Partner with providers and staff to provide excellent customer service • Assign staffing and schedules • Create and maintain an employee engagement program • Hold regularly scheduled 1:1s with Digital Clinic support staff for feedback and coaching • Block/unblock provider templates and monitor and assign patient rescheduling • Oversee time and attendance • Coordinate collection of patient copayments and past-due accounts when applicable • Ensure verification of demographic and insurance information • Complete onboarding and training for Digital Clinic support staff • Ensure compliance, confidentiality, documentation, regulatory audit readiness, and SOP adherence • Develop, review, and maintain SOPs and workflows with VBC Digital Clinic leadership • Coordinate and assign daily tasks for efficient Digital Clinic operations • Review operational and scheduling data to optimize schedules, productivity, and resource utilization • Monitor staffing capacity, workload, and patient volume to identify coverage needs • Evaluate productivity and schedule utilization to improve efficiency and team capacity • Adjust staffing and schedules based on patient demand, workload, and operational needs • Participate in interviews and candidate selection • Achieve productivity, patient access, quality, employee engagement, and patient satisfaction goals • Analyze operational dashboards and KPIs to identify trends, staffing needs, workflow opportunities, and performance improvement initiatives • Monitor clinic productivity, patient access metrics, no-show rates, and service-level performance

🎯 Requisitos

• High school diploma/GED or equivalent working knowledge preferred • Associate's degree in Healthcare Administration, Business Administration, or related field preferred • Equivalent combination of education and experience may be considered • Minimum of three years of working experience in a medical practice or clinic • Previous supervisory experience in a medical clinic setting preferred • Orthopedic/MSK clinic experience preferred • Virtual/remote clinic experience preferred • Virtual care, telehealth, or remote workforce management experience preferred • Value-Based Care experience strongly preferred • Excellent interpersonal and communication skills • Ability to generate creative and innovative approaches to solve problems • Proficiency with EMR systems • Experience with telehealth platforms • Proficiency with Microsoft Teams, Outlook, Excel, and reporting tools • Experience with workforce management and scheduling systems • Knowledge of front office procedures and patient flow • Knowledge of clinic payment policies and procedures • Knowledge of medical terminology • Knowledge of medical insurance plans • Skill in effective management of clinic staff • Skill in training/mentoring front office staff • Skill in delegating work duties to staff • Skill in creating/maintaining a professional and pleasant atmosphere • Ability to resolve customer service issues and identify areas of improvement • Ability to establish and maintain positive relationships with patients, families, providers, and staff • Ability to analyze workload requirements and schedule front office staff appropriately • Must acknowledge and adhere to HOPCo's Mission, Vision, and Values

🏖️ Benefícios

• Full-time remote work arrangement

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