Account Manager

🕒 Agosto 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $65.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

👻 Score fantasma 5%

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HealthMark Group

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

📋 Conformidade

Healthcare • Healthcare Insurance • Compliance

A HealthMark Group é uma empresa especializada no gerenciamento de prontuários médicos por meio de soluções digitais otimizadas. Eles se concentram na otimização da liberação de informações para hospitais e consultórios médicos, garantindo um serviço eficiente, compassivo e confiável para pacientes que solicitam seus prontuários médicos. Ao abordar os desafios das exigências regulamentares em evolução e da escassez de pessoal, a HealthMark visa melhorar a satisfação do paciente e reduzir o ônus das auditorias e revisões de prontuários para organizações de saúde.

Descrição

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of Purview clients • Understand client needs, workflows, and success criteria to build long-term advocacy • Expedite client issues and coordinate with cross-functional teams to protect client satisfaction • Upgrade legacy clients to current account plan structures • Set up new and expansion customer contracts in the company billing system • Communicate product updates, educational content, and best practices • Collaborate with onboarding to ensure smooth transitions onto Expert View and Purview Image • Lead retention efforts for at-risk accounts and manage respectful offboarding when accounts are lost • Document and track meetings, conversations, issues, and account activity in the CRM • Maintain working knowledge of Expert View, Purview Image, and imaging/EMR workflows • Identify upsell, cross-sell, expansion, and referral opportunities within existing accounts • Build and manage an expansion pipeline, tracking activity, forecasts, and outcomes in the CRM • Identify usage trends supporting upgrades to higher-volume plans • Own the expansion sales cycle from needs discovery through proposal, negotiation, and closing • Partner with Sales and Product teams to position new offerings • Support contract renewals by demonstrating value and addressing risks before renewal dates • Meet or exceed retention, expansion, and revenue growth targets

🎯 Requisitos

• College degree or at least 2-3 years of experience working with client accounts, account management, or client success • Comfort and confidence engaging in revenue-oriented conversations, including identifying needs and proposing paid solutions • Effective verbal and written communication skills demonstrating professionalism and a client-first approach • Strong organizational skills and ability to manage a multi-client portfolio and ensure timely follow-through • Ability to work independently while tracking toward individual and team goals • Positive, measured, methodical, and eager to learn • Knowledge of Microsoft applications including Excel; experience with a CRM such as HubSpot or similar preferred • Ability to travel up to 10% for in-person client meetings and company or team-mandated events • Prior experience in a blended client success/account management role with renewal or expansion revenue responsibility preferred • Experience selling or supporting healthcare, medical imaging, legal, veterinary, or research-oriented clients preferred • Familiarity with medical imaging or EMR workflows (DICOM, PACS, VNA, RIS), or demonstrated ability to learn technical products quickly, preferred • Must understand confidentiality requirements, adhere to HIPAA regulations and organizational privacy and security policies, and report suspected unauthorized PHI access, use, or disclosure

🏖️ Benefícios

• Meaningful book of business with direct impact on client satisfaction and revenue growth • Career path blending client success and revenue-generating account management skills • Mission-driven work improving access to medical information and supporting better patient outcomes • Collaboration with a dedicated team where ownership, initiative, and a client-first mindset are valued