Senior Product Engineer

🕒 Junho 16

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Help Scout

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

☁️ SaaS

SaaS • Customer Support

Help Scout é uma plataforma de suporte ao cliente que oferece uma variedade de ferramentas para capacitar equipes e melhorar a experiência do cliente. A plataforma inclui recursos como caixa de entrada compartilhada, chat ao vivo, base de conhecimento de autoatendimento e mensagens proativas para ajudar as equipes a oferecer um suporte personalizado e eficiente. A Help Scout enfatiza a importância do toque pessoal no atendimento ao cliente, integrando ferramentas de IA de maneira a apoiar, em vez de permitir que a IA domine a experiência do cliente. Ela atende a uma variedade de indústrias com foco em manter um suporte excepcional que prioriza tanto a equipe quanto o cliente.

Descrição

• Ship customer-facing AI features across the full stack. • Treat AI output as something you verify, not assume. • Sweat the front-end craft. • Stay close to customers. • Own outcomes, not just output. • Co-author the solution. • Own production readiness from the start. • Use AI tools every day as part of your craft. • Help us hire.

🎯 Requisitos

• You're a strong, full-stack-capable engineer with a frontend center of gravity. • You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half. • You've built real things with LLMs — not just prototypes. • You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production. • You hold a high bar for AI quality. • You're genuinely fluent with AI coding tools and treat them as part of your craft. • You're customer-fluent. • You own outcomes. • You communicate clearly in writing and in conversation.

🏖️ Benefícios

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.