Business Operations Manager

🕒 Julho 28

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High Scale

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🍽️ Alimentos e Bebidas

✈️ Turismo

Consulting • Food & Beverage • Travel

A <High Scale> é uma agência de marketing de performance que produz criativos de vídeo nativos das redes sociais em grande escala, usando IA de ponta e testes orientados por dados para maximizar o ROAS e reduzir o CAC para marcas de consumo. Eles arcam com os custos de produção e operam sob um modelo sem custo por conteúdo — os clientes pagam apenas quando utilizam os anúncios — permitindo iterações criativas rápidas, produção de vídeo em larga escala e otimização de aberturas de anúncios em categorias como cuidados pessoais, óculos, alimentos, calçados e serviços para o lar.

Descrição

• Design Better Business Systems Evaluate current workflows and identify opportunities to improve efficiency across departments. • Develop scalable SOPs, documentation, and operational playbooks that promote consistency while supporting rapid growth. • Implement practical solutions that simplify work without sacrificing quality. • Build High-Performance KPI Frameworks Partner with department leaders to define meaningful KPIs and performance metrics. • Create dashboards and reporting systems that give leadership clear visibility into organizational performance. • Ensure accountability through structured scorecards and measurable outcomes. • Continuously evaluate metrics and recommend improvements based on business needs. • Strengthen HR & People Operations Review and improve employee lifecycle processes, including onboarding, performance management, promotions, and offboarding. • Collaborate with HR to ensure operational processes support both employee experience and business objectives. • Recommend systems and processes that improve organizational effectiveness and workforce planning. • Drive Operational Excellence Lead cross-functional initiatives that eliminate bottlenecks and improve collaboration. • Identify opportunities to automate repetitive processes using modern tools and technology. • Champion continuous improvement by encouraging smarter, more scalable ways of working. • Support organizational change initiatives as High Scale continues to expand. • Partner with Leadership Serve as a trusted operational partner to department heads and executive leadership. • Provide recommendations backed by data, operational insights, and industry best practices.

🎯 Requisitos

• Proven Operations Leader 5+ years of experience in Business Operations, Operational Excellence, Process Improvement, PMO, or a similar operational leadership role. • Experience within a BPO, outsourcing, shared services, or another highly process-driven organization is strongly preferred. • You've successfully implemented operational improvements that resulted in measurable business impact. • Builder of Systems You naturally think in processes rather than one-off solutions. • Data-Driven Decision Maker You're comfortable building KPI frameworks, analyzing operational metrics, and translating data into actionable recommendations. • Influential Business Partner You communicate effectively with stakeholders at every level of the organization. • Thrives in High-Growth Environments You enjoy environments where priorities evolve, new challenges emerge, and there's always an opportunity to improve how things are done.

🏖️ Benefícios

• Build the Operating System of a High-Growth Company • Work Directly with Leadership • Real Ownership & Impact • Accelerated Career Growth • A Team That Loves Building