Manager, Solutions Engineering

🕒 Maio 11

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Hightouch

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch é uma Plataforma de Dados do Cliente Composable (CDP) que permite às equipes de marketing personalizar e otimizar campanhas utilizando dados de clientes e tomada de decisões por IA. Construída sobre o seu data warehouse, a Hightouch permite personalização em tempo real, segmentação de audiência e orquestração de jornada sem necessidade de escrever código. Integra-se com mais de 200 ferramentas, transformando a infraestrutura de dados em insights acionáveis para equipes de marketing, publicidade e dados. A Hightouch capacita as organizações a manterem o controle sobre seus dados enquanto oferece recursos avançados, como segmentação de público e acompanhamento de conversões, para melhorar o alcance da publicidade e o desempenho das campanhas.

Descrição

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. • Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. • Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises. • Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. • Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. • Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. • Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. • Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

🎯 Requisitos

• Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space. • Proven track record of successfully leading, managing, and developing technical teams. • Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration. • Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement. • A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers. • Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers. • High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. • Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.

🏖️ Benefícios

• Meaningful equity compensation in the form of ISO options • Early exercise and a 10-year post-termination exercise window