AWS Solution Architect

🕒 Maio 8

🏄 California, Colorado, +7 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94.400 - $266.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Ensure customer success in building and launching Amazon Connect solutions • Conduct technology assessment and audits for CCaaS AWS Connect Platform • Facilitate business process reviews to identify customer requirements • Educate customers on AWS value proposition and participate in architectural discussions • Lead discovery for customers, build ROIs, and deliver presentations • Translate customer requirements into contact center design • Oversee and mentor technical teams to deliver solutions on time and budget • Act as a liaison between technical teams and business stakeholders • Drive best practice contact center design into solution delivery • Effectively manage project and customer communications • Deliver end-user training and documentation • Exercise independent judgment and lead enterprise-level projects • Lead vision and strategy discussions with leadership and management

🎯 Requisitos

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefícios

• Remote & In-Person • Travel: anticipated travel commitment of up to 25% • Flexibility: culture of trust and understanding • Collaboration: suggestion and feedback are valued • Celebrate Often: we take our work seriously but don’t take ourselves too seriously