AWS Solution Architect

🕒 Maio 8

🏄 California, Colorado, +7 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94.400 - $266.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

NeuraFlash

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

Consulting • Manufacturing • Marketing

A NeuraFlash é uma provedora líder de soluções impulsionadas por IA em múltiplos setores, especializada na implementação e integração das plataformas Salesforce e AWS. Oferece uma ampla gama de serviços, incluindo gestão de mudanças, análise de dados e serviços gerenciados, adequados a segmentos como manufatura, varejo, comunicações, serviços financeiros e outros. Como parceira da Salesforce e da AWS, a NeuraFlash é reconhecida por suas soluções inovadoras de IA — incluindo Agentforce, Service Cloud e Service Cloud Voice — que ajudam as empresas a otimizar operações e elevar o atendimento ao cliente. Com uma equipe dedicada de especialistas, a NeuraFlash busca criar experiências integradas e transformadoras para sua diversificada base de clientes, alavancando sua expertise em automação e integração de dados para entregar resultados reais de negócio.

Descrição

• Ensure customer success in building and launching Amazon Connect solutions • Conduct technology assessment and audits for CCaaS AWS Connect Platform • Facilitate business process reviews to identify customer requirements • Educate customers on AWS value proposition and participate in architectural discussions • Lead discovery for customers, build ROIs, and deliver presentations • Translate customer requirements into contact center design • Oversee and mentor technical teams to deliver solutions on time and budget • Act as a liaison between technical teams and business stakeholders • Drive best practice contact center design into solution delivery • Effectively manage project and customer communications • Deliver end-user training and documentation • Exercise independent judgment and lead enterprise-level projects • Lead vision and strategy discussions with leadership and management

🎯 Requisitos

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefícios

• Remote & In-Person • Travel: anticipated travel commitment of up to 25% • Flexibility: culture of trust and understanding • Collaboration: suggestion and feedback are valued • Celebrate Often: we take our work seriously but don’t take ourselves too seriously