Client Executive

🕒 Abril 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $123.424 - $224.112 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍💼 Executivo de Contas

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Hinge Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🧘 Bem-estar

🤝 B2B

☁️ SaaS

💰 $400.000.000 Series E - Hinge Health em 2021-10

Wellness • B2B • SaaS

A Hinge Health é uma empresa de saúde digital que oferece cuidados virtuais para problemas musculoesqueléticos, incluindo fisioterapia guiada, terapia do assoalho pélvico e uma equipe de cuidados dedicada (fisioterapeutas, treinadores de saúde, especialistas ortopédicos) apoiada por ferramentas impulsionadas por IA e rastreamento de movimento em 3D. Oferece uma experiência de cuidado baseada em aplicativo e um dispositivo vestível aprovado pela FDA (Enso) para alívio da dor sem medicamentos, atendendo tanto pacientes individuais quanto clientes corporativos, como empregadores e planos de saúde, com contratos baseados em valor e programas focados em ROI.

Descrição

• Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts. • Build and maintain meaningful relationships per client across different organizational levels. • Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact. • Research solutions, analyze options, and present recommendations with data-driven rationale. • Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments.

🎯 Requisitos

• 10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred. • Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments. • Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders. • Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts. Must provide specific examples of turning around challenging client situations. • Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders.

🏖️ Benefícios

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development