E-commerce Operations Manager

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HireHawk

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A HireHawk é um serviço de recrutamento especializado na formação de equipes globais rigorosamente validadas para empresas, reduzindo significativamente os custos de contratação em até 80%. Oferece uma solução completa que abrange planejamento, sourcing, vetting, contratação, gestão de folha de pagamento (payroll) e compliance, tudo pensado para simplificar o processo de hiring. A HireHawk também foca em otimizar a experiência do candidato com triagens abrangentes, sourcing rápido e pacotes de remuneração competitivos, garantindo que cada contratação atenda às necessidades específicas de seus clientes.

Descrição

• Manage daily Shopify store operations end-to-end • Oversee the full order lifecycle: order intake → production → fulfillment → delivery • Coordinate with suppliers, production teams, and fulfillment partners • Manage customer operations, including issue resolution and communication • Lead and manage a small remote/offshore team • Implement and optimize operational processes and workflows • Ensure order accuracy, delivery timelines, and customer satisfaction • Support project management initiatives across operations and fulfillment • Collaborate with leadership to scale operations and improve efficiency

🎯 Requisitos

• Hands-on Shopify operations experience (a must) • Experience in B2B e-commerce environments (bulk/custom orders) • Proven ability to manage fulfillment coordination and logistics • Experience managing customer operations and post-purchase workflows • Strong organizational and project management skills • Experience working in a $3M+ revenue e-commerce brand • Ability to operate as a generalist across operations • Experience managing remote or offshore teams • Strong problem-solving and process improvement mindset • Print-on-demand or custom product experience • Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms • Experience scaling operations in growing brands

🏖️ Benefícios

• Access to a $200k+ perk marketplace with instant discounts on 150+ services • Access up to 50% of approved earnings before payday (no credit checks or fees)